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Hansel Subaru

Santa Rosa, CA

4.7
560 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 560 reviews

November 17, 2023

Friendly, polite, accommodating personnel. Keep me apprised of how it's going time-wise, and check with and explain to me what needs to be done, if there's more than the usual service maintena More

by CAT1WAR
Recommend Dealer
Yes
Nov 21, 2023 -

Hansel Subaru responded

It's great to hear that we have met your expectations. Thank you for the wonderful review.

November 16, 2023

staff there is always very personable and helpful. It’s such a good feeling to feel that personal touch that they always manage to reach out with. and it goes without saying that the work they do is s More

by SOOZHW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Nov 16, 2023 -

Hansel Subaru responded

Your review is appreciated. Thank you!

November 15, 2023

The staff is very nice and professional and the service is always done in a timely manner. Good service overall More

by mj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
Nov 16, 2023 -

Hansel Subaru responded

It's great to hear we have met your expectations. Thank you!

November 15, 2023

The people I’ve had contact with the past three years have always been very pleasant and very nice More

by NOTODECAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Gruber, Joe Turgeon
Nov 16, 2023 -

Hansel Subaru responded

Thank you!

November 15, 2023

Ivan was very easy to work with and appreciate his help and follow up. I'm a little stupefied on my battery replacement that was suggested. I had replaced it last year and techs said it was low? Took it More

by TLana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivan Rodriguez
Nov 24, 2023 -

Hansel Subaru responded

I apologize for not providing complete information. Please reach out to the service manager, Thanh Lam so that he can review your service documents and videos. Thank you.

November 14, 2023

I appreciate the staff. They are professional while at the same time able to make you feel welcome. More

by EMERYGIRL52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante, Preston Kapitan
Nov 16, 2023 -

Hansel Subaru responded

That's wonderful to hear. Thank you for the great review!

November 13, 2023

Hansel Subaru has exemplary Customer Care team members! They are the gold standard! They make auto maintenance visits a pleasure! That’s a feat! Thank you to a great team!👍🏻 More

by CCARR_CMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon, Eric Moody
Nov 30, 2023 -

Hansel Subaru responded

Wow, that's wonderful to hear! Thank you.

November 13, 2023

Everyone was so nice and professional. Edgar in Sales and Bryan in Finance made the process seamless. I would recommend Hansel Subaru to anyone one looking for a new or used car. More

by BOBBI_MERCHANT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bruno, Edgar Marroquin, Bryan Eddinger, Joe Turgeon
Nov 24, 2023 -

Hansel Subaru responded

That's awesome Bobbi. Thank you!

November 11, 2023

This dealership is the best I have ever experienced. Everyone is courteous, knowledgeable, friendly, thorough, and helpful. The waiting area is very comfortable and hospitable. I might say that I even More

by FIRERUBY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruno, Joe Turgeon, Morgan McGrath, Brian Stegner
Nov 30, 2023 -

Hansel Subaru responded

Thank you for taking the time to provide your feedback!

November 10, 2023

Everyone was gracious & helpful. That’s about it. Can’t say more. Efficient emplyeesthank your More

by PRENTICELAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
Nov 30, 2023 -

Hansel Subaru responded

Thank you for intrusting us to service your Subaru.

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