Hansel Subaru

Not friendly or responsive to my problem. Car would not start (battery dead from longish sitting idle). Called service dept. they said that if I got it there, they would likely be able to lo Car would not start (battery dead from longish sitting idle). Called service dept. they said that if I got it there, they would likely be able to look at it in 2 days, despite the fact that I paid for Subaru Full extra service (or whatever it's called). Come on, 2 days to do a 2 minute battery check and put it on a charger?? They seemed bothered that I bought the car in San Rafael, not from them. Anyhow, somebody (bodies) there has an extreme attitude problem. Dealt with the problem without troubling the service folks. More

Hansel Subaru matched the sense of urgency required to earn are trust, thus earning our business. From the sales process through financing and agreeing to terms, The Hansel Team was as transparent and rec earn are trust, thus earning our business. From the sales process through financing and agreeing to terms, The Hansel Team was as transparent and receptive as a new to Subaru, customer, deserves to be treated. Ask for Tim, my man went above and beyond. More

My 2019 Crosstrek was leaking oil from one of the cam follower seals and had an issue with the driver's side window control. I was told by an independent repair shop that the cost to fix the leak would b follower seals and had an issue with the driver's side window control. I was told by an independent repair shop that the cost to fix the leak would be around $5000 as the engine would need to be removed and replaced. Coincidentaly, I was contacted by Hansel about buying a new Crosstrek. I said I would not be interested as my Crosstrek was showing major issues at 75,000 miles. After checking my warranty information, I was told that my repair was covered under the 'gold warranty' I purchased at the time of sale. I was told that the repair would be done free of charge along with the window control and some front bushings that needed to be replaced. I also had the front brakes replaced as they were due. All in all I had a very positive experience dealing with the service department at Hansel Subaru. I would encourage any prospective new car buyers to go for the gold warranty coverage as it saved me from having to pay $5000+ out of pocket. More

Super helpful, good vibes in each department & dog friendly!! Couldn’t ask for more! Additionally the mechanics are Obviously well trained and never miss a beat!! friendly!! Couldn’t ask for more! Additionally the mechanics are Obviously well trained and never miss a beat!! More

Service was quick and friendly. Was able to have service covered same day under extended warranty. Was able to have service covered same day under extended warranty. More

Attentive service. Communicative. Very responsive. Overall excellent experience with Hansel Subaru. I highly recommend them to anyone considering a car purchase. Communicative. Very responsive. Overall excellent experience with Hansel Subaru. I highly recommend them to anyone considering a car purchase. More

great service, nice show room, friendly staff who are not too pushy I would buy my next car from them too pushy I would buy my next car from them More

Very poor communication to update work status. I was left wondering if my car was ready to pick up or I had to find a ride home because they didn't arrange a Lyft. No text messages with updates. I was left wondering if my car was ready to pick up or I had to find a ride home because they didn't arrange a Lyft. No text messages with updates. I had to call the sales dept. to pass a message to the service dept. because no one would answer the phone there. The rep who received my car was very grumpy because I entered the dealership through the wrong driveway, but there are not signs indicating "the right way". He explained twice how to do it (if there is a next time), because apparently he thought I was very "dense" to get the message the first time. I requested an estimate to replace the tires and the rear brakes. The rep who returned my car didn't know anything about the work that was done, and no estimate was prepared. No apologies either. To finish my experience, I found my car with the mat dirty and loose; I had to shake it and fix it in the dark and under the rain. On the bright side, the mechanic did a good job repairing the oil leak. Through the whole experience I felt like a second class customer. More

The service and professionalism has been excellent. Ivan Rodriguez provided great service all he way through and waited for me when I was a half hour late picking up the car, Ivan Rodriguez provided great service all he way through and waited for me when I was a half hour late picking up the car, More