Hansel Subaru

Super helpful, good vibes in each department & dog friendly!! Couldn’t ask for more! Additionally the mechanics are Obviously well trained and never miss a beat!! friendly!! Couldn’t ask for more! Additionally the mechanics are Obviously well trained and never miss a beat!! More

Service was quick and friendly. Was able to have service covered same day under extended warranty. Was able to have service covered same day under extended warranty. More

Attentive service. Communicative. Very responsive. Overall excellent experience with Hansel Subaru. I highly recommend them to anyone considering a car purchase. Communicative. Very responsive. Overall excellent experience with Hansel Subaru. I highly recommend them to anyone considering a car purchase. More

great service, nice show room, friendly staff who are not too pushy I would buy my next car from them too pushy I would buy my next car from them More

Very poor communication to update work status. I was left wondering if my car was ready to pick up or I had to find a ride home because they didn't arrange a Lyft. No text messages with updates. I was left wondering if my car was ready to pick up or I had to find a ride home because they didn't arrange a Lyft. No text messages with updates. I had to call the sales dept. to pass a message to the service dept. because no one would answer the phone there. The rep who received my car was very grumpy because I entered the dealership through the wrong driveway, but there are not signs indicating "the right way". He explained twice how to do it (if there is a next time), because apparently he thought I was very "dense" to get the message the first time. I requested an estimate to replace the tires and the rear brakes. The rep who returned my car didn't know anything about the work that was done, and no estimate was prepared. No apologies either. To finish my experience, I found my car with the mat dirty and loose; I had to shake it and fix it in the dark and under the rain. On the bright side, the mechanic did a good job repairing the oil leak. Through the whole experience I felt like a second class customer. More

The service and professionalism has been excellent. Ivan Rodriguez provided great service all he way through and waited for me when I was a half hour late picking up the car, Ivan Rodriguez provided great service all he way through and waited for me when I was a half hour late picking up the car, More

Consistently helpful from the moment I stepped into the dealership. I worked with David and he really made the experience great! I didn’t feel like I was being pressured into a purchase at any point in our dealership. I worked with David and he really made the experience great! I didn’t feel like I was being pressured into a purchase at any point in our interactions. It’s been about a month since I got my Crosstrek and they are still reaching out to make sure my experience is going well. More

The service department has gone out of their way to take care of my car in a timely Manner. I cannot believe how friendly, and well trained everybody is! care of my car in a timely Manner. I cannot believe how friendly, and well trained everybody is! More

Sales and Service staff are friendly, courteous and extremely well-informed. Waiting area for service is well-supplied with good coffee. You can sit at a table and plug in your computer or sit in a com extremely well-informed. Waiting area for service is well-supplied with good coffee. You can sit at a table and plug in your computer or sit in a comfortable chair and read. If you ask, someone will show you one of the new Subarus! More