Hansel Subaru

The service and professionalism has been excellent. Ivan Rodriguez provided great service all he way through and waited for me when I was a half hour late picking up the car, Ivan Rodriguez provided great service all he way through and waited for me when I was a half hour late picking up the car, More

Very good experience. The sales process was low-key, no pressure, detailed and filled with useful information. There was no "we're great, this is why you should buy one of The sales process was low-key, no pressure, detailed and filled with useful information. There was no "we're great, this is why you should buy one of our cars." The most impressive part, though, was post-sale: at the time of the sale they gave me a small hardback notebook and a pen and told me to write down all my questions. Two weeks later, they asked me to come in to go over all the questions and for some tutorials on various aspects of the car. They didn't have to do this--I'd already paid them, but they did it anyway. And now I know my new car much better than any car I've previously owned. I'd buy from them again...and hope for the same experience. More

Our experience at Hansel Subaru was overall good. David was an excellent sales person and he worked diligently to help us get the best deal. He did an excellent job of highlighting areas of excellenc David was an excellent sales person and he worked diligently to help us get the best deal. He did an excellent job of highlighting areas of excellence in the vehicle knowing that we had 20 years of experience with other Subarus. As with all car purchases, the process took upwards of five hours. As we did not arrive at the dealers until 330, we ended up leaving there with a car by about 930 at night. I was frustrated at not being able to have anything to eat other than some popcorn. I was offered some candy by the finance person, but my body was not willing to take on that type of junk food. I would recommend being smarter about what is offered to people who are spending an awful lot of money in a very short period of time. Overall, the process was slower than I would’ve wanted but we ended up with a great car at a reasonable price. More

Tim Kain was the salesperson I met at the Hansel dealership. He took forever to get the best price quote I asked for then he would not give it to me unless I promised to buy the car right then even dealership. He took forever to get the best price quote I asked for then he would not give it to me unless I promised to buy the car right then even though I had already told him earlier that I didn’t have the time and couldn’t until the next day. I had to leave because I was sick of being treated like a child and it had already been 1.5 hours. Then he posed as another salesperson over text trying to understand what went wrong. He told me I walked away from a deal, but everyone else I talked to gave me a quote in less than 5 min and more than $3k under msrp without the added fees and without making me promise to buy their car. He then kept texting me even though I told him to “lose my number” in response to his progressively rude texts. More

Very polite, helpful staff. Work was completed fast and efficiently. Clean waiting area with good snacks. Work was completed fast and efficiently. Clean waiting area with good snacks. More