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Hansel Subaru

Santa Rosa, CA

4.7
576 Reviews

2987 Corby Ave

Santa Rosa, CA

95407

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Showing 576 reviews

July 08, 2025

Excellent dealership in Sonoma County. Wouldn't use another one. John Groth in Sales and Joe in Service are great. More

by rrstray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon
July 05, 2025

Not friendly or responsive to my problem. Car would not start (battery dead from longish sitting idle). Called service dept. they said that if I got it there, they would likely be able to lo More

by wex
Service Communication
Recommend Dealer
No
Employees Worked With
No name given, just "Service Dept"
Jul 07, 2025 -

Hansel Subaru responded

I apologize for the inconvenience. Your feedback is helpful to us so that we can train, mentor and correct the matter. Please contact me to learn more about your experience. Diana B., CX Manager, 707-523-0727

May 28, 2025

Hansel Subaru matched the sense of urgency required to earn are trust, thus earning our business. From the sales process through financing and agreeing to terms, The Hansel Team was as transparent and rec More

by nimarad80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Kain
May 28, 2025 -

Hansel Subaru responded

Thank you for the 5-star review. We couldn't be more thrilled that Tim and our Sales team exceeded your expectations!

April 08, 2025

My 2019 Crosstrek was leaking oil from one of the cam follower seals and had an issue with the driver's side window control. I was told by an independent repair shop that the cost to fix the leak would b More

by nebulon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Bergeron
May 28, 2025 -

Hansel Subaru responded

That's awesome! We appreciate you taking the time to let us know that you were taken care of. Thank you for the 5-star review!

March 18, 2025

Super helpful, good vibes in each department & dog friendly!! Couldn’t ask for more! Additionally the mechanics are Obviously well trained and never miss a beat!! More

by Kevin Feldman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Nunez
Mar 18, 2025 -

Hansel Subaru responded

Kevin, I appreciate your positive feedback regarding your service experience. I'll be sure to share this with Fabian and our tech team. Thank you!

March 11, 2025

Service was quick and friendly. Was able to have service covered same day under extended warranty. More

by Whaboutbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Nunez
Mar 18, 2025 -

Hansel Subaru responded

Thank you for the feedback in your review. It helps us know how were doing and were we can grow. We appreciate you.

February 26, 2025

Attentive service. Communicative. Very responsive. Overall excellent experience with Hansel Subaru. I highly recommend them to anyone considering a car purchase. More

by Mark Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre
Feb 27, 2025 -

Hansel Subaru responded

Mark, we appreciate your business and for taking the time to provide such a nice review of your experience. Thank you!

February 11, 2025

great service, nice show room, friendly staff who are not too pushy I would buy my next car from them More

by m.harty35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody, Ivan Rodriguez, Fabian Nunez
Feb 27, 2025 -

Hansel Subaru responded

It's nice to hear we met your expectations. Thank you!

January 12, 2025

Very poor communication to update work status. I was left wondering if my car was ready to pick up or I had to find a ride home because they didn't arrange a Lyft. No text messages with updates. More

by Subidoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Turgeon, Fabian Nunez
Jan 13, 2025 -

Hansel Subaru responded

I am sorry to hear you felt this way. We never intend to make you feel anything but cared for and respected. I have spoken with our team and will make every effort to improve. Thank you for your feedback.

December 16, 2024

The service and professionalism has been excellent. Ivan Rodriguez provided great service all he way through and waited for me when I was a half hour late picking up the car, More

by jimrhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Rodriguez
Jan 13, 2025 -

Hansel Subaru responded

Thank you for the positive feedback. I'll be sure to share it with Ivan and his manager.

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