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Hansel Subaru
Santa Rosa, CA
592 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 592 reviews
December 31, 2025
I took my Subaru to Hansel Subaru in Santa Rosa, Calif for a courtesy check after driving from New Mexico to California, and the experience was excellent. My Service Advisor, Brandyn Tomkovic, was fantast for a courtesy check after driving from New Mexico to California, and the experience was excellent. My Service Advisor, Brandyn Tomkovic, was fantastic and took care of everything with professionalism and care. The dealership itself was very comfortable, with generous coffee, snacks, and a welcoming waiting area. I’ve never experienced a dealership that is so customer-conscious. They truly went above and beyond to make sure my Subaru was well taken care of. It’s refreshing to find a dealership that is honest, respectful, and genuinely cares about both their customers and their cars. Thank you Hansel Subaru, Santa Rosa, Calif. More
by blueberrynut13
Employees Worked With
Brandyn Tomkovic
December 01, 2025
This is the only dealership who touches my car. The service department is excellent, and the sales department is also top-notch. They always treat me with courtesy and professionalism whenever I co The service department is excellent, and the sales department is also top-notch. They always treat me with courtesy and professionalism whenever I come in. More
by davidaebray
Employees Worked With
Ivan Rodriguez, Tim Kain
November 11, 2025
I have been totally happy with this dealership since the day I bought my Crosstrek. The Service Department is great and DOG FRIENDLY!! day I bought my Crosstrek. The Service Department is great and DOG FRIENDLY!! More
by ruffpirate
Employees Worked With
I don’t remember the names of the people I interacted with but they were all GREAT!!, Alexis Bergeron
November 03, 2025
The service team did a great job. They kept me informed. Went out of their way to take care of a tire issue. I was very pleased They kept me informed. Went out of their way to take care of a tire issue. I was very pleased More
by Spuurson
Employees Worked With
Edgar Marroquin, Alexis Bergeron
October 08, 2025
Everyone, from sales to finance to service to tech support, has been attentive and professional. They made leasing for the first time easy! support, has been attentive and professional. They made leasing for the first time easy! More
by vhspencer
Employees Worked With
Gary O'Bryan five stars, Nicholas Rescina, Scott Reznicek
September 30, 2025
Good price, great service. I was nervous about buying a new car due to the hassle of negotiating with a trade in, but they made it easy. Thank you Hansel Subaru I was nervous about buying a new car due to the hassle of negotiating with a trade in, but they made it easy. Thank you Hansel Subaru More
by marcovincenti03
Employees Worked With
Alina Jordan, Isamar Rios
September 29, 2025
Excellent--both sales and service. Adam LaFranchi found me the exact vehicle I was looking for (pre-owned Crosstrek in great condition) for the best price possible. Just took it in for Adam LaFranchi found me the exact vehicle I was looking for (pre-owned Crosstrek in great condition) for the best price possible. Just took it in for my first service, which was prompt and thorough, with minimal wait time. Really couldn't be happier about working with Hansel Subaru in Santa Rosa! More
by June
Employees Worked With
Adam LaFranchi
September 27, 2025
We felt very well cared for from the start with Edgar. He is tops. So genuinely kind and gracious. The Crosstrek he helped us purchase has already proven itself off-road, forging unexpected streams with e He is tops. So genuinely kind and gracious. The Crosstrek he helped us purchase has already proven itself off-road, forging unexpected streams with ease. Looking forward to owning this vehicle for a long time. Thank you Edgar and Hansel Subaru!!! More
by ryan.amp707
Employees Worked With
Edgar Marroquin
September 23, 2025
I stalled on getting a car given the hassles and pressure I experienced when I purchased a new car 15 years ago in another community with a different dealership. Fast forward to August 2025: the experience a I experienced when I purchased a new car 15 years ago in another community with a different dealership. Fast forward to August 2025: the experience at Hansel was without stress, unhurried, unpressured, genuinely friendly but professional. The salesperson, Nick, knew his cars, answered my questions, listened to me, suggested questions I had not thought of, and I made my purchase he went the extra miles (literally) to pick up my trade-in after assisting me in moving my things into the new car. He gave me a helpful "quick start" tutorial and I was off. Two weeks later I had the formal lessons with Gary who also knew almost everything about the car, set up several of the tech settings, and walked me through the care and maintenance of the car. Every person I encountered at the dealership have been interested, engaged, and Subaru smart. Throughout my dealings, I have realized how a good and efficient and customer oriented shop can make purchasing a new car a complete delight. More
by doug h.
Employees Worked With
Gary, Nicholas Rescina, Arsh Kaur, Scott Reznicek
