Hansel BMW of Santa Rosa

It was hard to get an appointment. The problem was pretty trivial (a small rock got stuck in the radiator vent) but it took half a day and cost a lot to fix. There was no loaner so I h The problem was pretty trivial (a small rock got stuck in the radiator vent) but it took half a day and cost a lot to fix. There was no loaner so I had to get someone to drive me back to the dealership. More

Easy drop off, checking in, comfortable waiting, good communication system. Somehow the computer information was weirdly incorrect- instead of showing that I was in for a simple lube oil filter kind of c communication system. Somehow the computer information was weirdly incorrect- instead of showing that I was in for a simple lube oil filter kind of check up service, that I had a cracked windshield and other unrelated problems with my car. So the first thing Mike did after pulling my information up on the computer, was go out and look for the crack in my window which was a comedy of errors, but we quickly figured out somebody else's information ended up on my account- More

Friendly, professional and clean The new cars look amazing, Faris and Mike Allen helped me decide to upgrade to a new vehicle and I love it! amazing, Faris and Mike Allen helped me decide to upgrade to a new vehicle and I love it! More

She and her supervisor were Professional, efficient, communicative & exceeded expectations Out of this world! communicative & exceeded expectations Out of this world! More

Always remembers me very helpful and professional. And see the job is done Well and I have a clean car handed back to me. And see the job is done Well and I have a clean car handed back to me. More

Always welcoming, courteous and helpful! Great customer service. Always welcoming, courteous, and helping. Mike is excellent! Great customer service. Always welcoming, courteous, and helping. Mike is excellent! More

Very friendly. Always helpful. Any time I need any help Mike schedule appointment mostly for the next day! I extremely have about the Mike customer service Always helpful. Any time I need any help Mike schedule appointment mostly for the next day! I extremely have about the Mike customer service More

Was pretty happy until they tried to sneak in a $1k 'anti theft device' on the final contract paperwork. Really poor. theft device' on the final contract paperwork. Really poor. More

Terrific service! Could have communicated better. Was happy with outcome. I appreciated the service experience. Could have communicated better. Was happy with outcome. I appreciated the service experience. More

Ptoffessional/courtesy Knowledgeable non- pressuring experience, responsive - Dru very approachable, Offered his availability to accommodate any questions/concerns after I left experience, responsive - Dru very approachable, Offered his availability to accommodate any questions/concerns after I left More