Hansel BMW of Santa Rosa

I turned in a 2020 Subaru Forester for a 2023 Suba Crosstrek. A better fit for me and my lifestyle. The Forester was too large for me and the Crosstrek is a bit smaller and easier to drive, park, et Crosstrek. A better fit for me and my lifestyle. The Forester was too large for me and the Crosstrek is a bit smaller and easier to drive, park, etc. The sales person was very attentive to my needs for a different Subaru that would fit my life style. More

Jason Logan was amazing from start to finish. He contacted us prior to our vehicle arriving at the dealership, told us what to expect (and when), and couldn't have been more professional and kin He contacted us prior to our vehicle arriving at the dealership, told us what to expect (and when), and couldn't have been more professional and kind when we picked the car up. Fantastic service! More

The three people who helped us were very friendly, not pushy. Enjoyed the experience. Done pushy. Enjoyed the experience. Done More

We thought everything was great. We had been going to another dealership, which was fine, but was some distance away and could be difficult to get an appointment. At Hansel we got We had been going to another dealership, which was fine, but was some distance away and could be difficult to get an appointment. At Hansel we got an appointment within a day or two and one that was convenient for our schedule. Check in was quick and Jason saw to it that we understood what was going on, when our car would be ready, and updated us as necessary. All of our concerns were taken care of efficiently and to our satisfaction. We're quite glad that Hansel BMW is now our dealership. (Note: There is nowhere to review the service department, which is what we used.) More

Mixed feelings- people very nice and attentive guy who gave estimate to buy my car rude and patronizing - I sold it through another outlet. gave estimate to buy my car rude and patronizing - I sold it through another outlet. More

I know these complicated automobiles need special attention which takes time. Liz in the service department was very helpful in reducing the tension of waiting for my car’s readiness. I recommend an attention which takes time. Liz in the service department was very helpful in reducing the tension of waiting for my car’s readiness. I recommend an accommodation for Liz and her team. Thank you! More

Mike is a pleasure to work with as usual. He is always efficient and friendly He is always efficient and friendly More

Staff are helpful and pleasant. Routine service, scheduled well in advance, took two hours longer than scheduled, and most other patrons looked as frustrated as we were. Routine service, scheduled well in advance, took two hours longer than scheduled, and most other patrons looked as frustrated as we were. More

excellent experience - the staff went out of their way to accommodate my needs and get my vehicle back to me in a timely manner. Jason was a real professional. accommodate my needs and get my vehicle back to me in a timely manner. Jason was a real professional. More

My vehicle got fixed in the time frame I was hoping for and I was able to pick it up on a Sunday after a trip. Perfect! and I was able to pick it up on a Sunday after a trip. Perfect! More