Hansel BMW of Santa Rosa

Great service except they had the wrong part which meant an extra trip back to the service dept. an extra trip back to the service dept. More

The one of the best bmw dealer in Northern California sales person and manger is very friendly great service sales person and manger is very friendly great service More

Great service and staff. Very attentive and seem to go the extra mile. Thank you! Very attentive and seem to go the extra mile. Thank you! More

Scheduling an oil change or equally minor thing will take them all day, sometimes into the late evening. They should give you a realistic start and stop time: if you can’t get to my car until 2pm, then I sho them all day, sometimes into the late evening. They should give you a realistic start and stop time: if you can’t get to my car until 2pm, then I shouldn’t bring it in at 8am. However, the job has always been done right, and I would take my car here again for the reliability. More

Mike Allen and his service team are awesome. Mike is always considerate of my needs. His techs are knowledgeable and responsible. Mike is always considerate of my needs. His techs are knowledgeable and responsible. More

Mike Allen in the Service Department is excellent and I will continue to have my car serviced at Hansel for as long as Mike is there will continue to have my car serviced at Hansel for as long as Mike is there More

All good! Liz was fantastic the service department seem to operate nicely. It was very convenient to be able to utilize the Uber service. Liz was fantastic the service department seem to operate nicely. It was very convenient to be able to utilize the Uber service. More

My point person was Liz, who excels in providing informed service, professional, courteous thorough. 10/10 service, professional, courteous thorough. 10/10 More

I had a great experience and I plan to bring all my servicing needs to Hansel in the future servicing needs to Hansel in the future More

Liz was amazing and thorough on both of my cars,thanks for the best service and follow up. for the best service and follow up. More