Hansel BMW of Santa Rosa

Patient, kind, easy to work with Friendly Ismar was so kind waited on me for weeks maybe months. I came and went and just asked a lot of questions. She gave me my space and so extremely patient with me. V kind waited on me for weeks maybe months. I came and went and just asked a lot of questions. She gave me my space and so extremely patient with me. Very helpful and friendly to not just me but my whole family. More

Hi, I had a lovely salesman, the sales staff was very helpful with understanding the complexities of the vehicle. I probably paid too much for my lease but that's on me. I've worked with Hansel for many helpful with understanding the complexities of the vehicle. I probably paid too much for my lease but that's on me. I've worked with Hansel for many years and will continue to use them for service and sales. More

My experience was OK. Wish it could have been better. If you would like to call me at some point, I can elaborate Wish it could have been better. If you would like to call me at some point, I can elaborate More

It was very good. Mike was helpful Good experience I think I have already been clear Mike was helpful Good experience I think I have already been clear More

Everyone was friendly and up front about pricing and the vehicle in general. The paperwork man was efficient and knowledgeable. The best paperwork auto dealership man that I have ever dealt with. vehicle in general. The paperwork man was efficient and knowledgeable. The best paperwork auto dealership man that I have ever dealt with. More

Very easy to set up an appt and the. To work with Liz - she's very helpful..excellent. To work with Liz - she's very helpful..excellent. More

Service staff as wonderful. Attentive, and helpful. My car was serviced in a timely manner. I waited for it. Comfortable waiting area: Attentive, and helpful. My car was serviced in a timely manner. I waited for it. Comfortable waiting area: More

Fast, good communication. Was able to get a new tire pretty easily. Was out of town, so Mike was very understanding and got my tire done fast Was able to get a new tire pretty easily. Was out of town, so Mike was very understanding and got my tire done fast More

He was very professional, told me everything, and what to expect, and delivered everything what he said expect, and delivered everything what he said More

She was friendly and efficient during drop off. However, later that day I texted to see what the status of the car was because I hadn't heard yet. She responded that it would likely be done at 5. I However, later that day I texted to see what the status of the car was because I hadn't heard yet. She responded that it would likely be done at 5. I asked her to text again when it was done and she agreed but never texted me back to confirm the car was done. I ended up picking it up Saturday instead and the service manager was very helpful I making sure the car was ready. More