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Hansel BMW of Santa Rosa

Santa Rosa, CA

4.8
565 Reviews

2925 Corby Ave

Santa Rosa, CA

95407

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Showing 565 reviews

June 02, 2023

I purchased a 2012 335is and after driving it a couple of weeks I noticed a strange smell with the AC on. It is under the dealer warrantee and am working with the dealership on getting this sorted out. We s More

by CPELLETIER_123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Wood
June 02, 2023

Great service! Knowledgeable staff that very good at helping. Only recommended what was necessary to be repaired. More

by DO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 07, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for the 5-Star review. We try to learn from our reviews and improve.

June 01, 2023

Mike and his team provide excellent customer service. I am thankful for their efforts to provide best service. Thank you! More

by GUZINSOYLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike at repair service
Jun 07, 2023 -

Hansel BMW of Santa Rosa responded

We appreciate your 5-Star review. Thank you!

May 31, 2023

Great and attentive help throughout the whole process of test-driving, choosing, financing and leasing. Trade-in was easy and trouble free. More

by CHUCKGREENBERG9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Berbiglia, Gage Stephens, Nheyasa Ghimire
Jun 07, 2023 -

Hansel BMW of Santa Rosa responded

Great to hear you are happy. Thank you for the review!

Jun 09, 2023 -

CHUCKGREENBERG9 responded

Claire fell and broke her fibula which will delay getting to you, but I am unable to make her the primary on My BMW. Wonderful car to drive. Is there a touch-up stick for minor scratches we can buy?

May 31, 2023

Had the Lux coating put on and the car and it turned out great! Thank you! More

by HALLSFISHANDCHIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone in service department.
Jun 07, 2023 -

Hansel BMW of Santa Rosa responded

Great to hear. Thank you!

May 30, 2023

Great service beyond proud of the work performed fast and easy in and out minimal waiting More

by Los
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
May 30, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for taking the time to provide a 5-Star review. We appreciate and value your business!

May 29, 2023

Everyone at the dealer was attentive and helpful. Gage did a standout job and help me with all my questions and the process of learning a new car and all the electronics and systems. More

by DEBBIEDEDOMENICO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Berbiglia, Gage Stephens
May 30, 2023 -

Hansel BMW of Santa Rosa responded

That is wonderful. Thank you for the 5-Star review.

May 26, 2023

I have found this service center efficient, personable, reasonably priced. On several occasions, however, I have had to return a second time for repairs that were not performed properly. More

by STEVEHORWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, Service advisor (5 stars)
Jun 07, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for your feedback. It's one of the ways we learn how we can improve.

May 26, 2023

Very helpful and thorough in advice. I really appreciated them accommodating my very inflexible schedule. More

by HENRI_KOMRIJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Uriarte, Andrew Wood
May 30, 2023 -

Hansel BMW of Santa Rosa responded

We were happy to work with you. Thank you for your business and for taking the time to give us a 5-Star review!

May 25, 2023

Great service. Easy to make appt, greeted and offered/provided ride while I waited. And finished in time promised. More

by Tina.Perrino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Allen
May 30, 2023 -

Hansel BMW of Santa Rosa responded

Great to hear all went smoothly. Thank you for the great review.

Jun 07, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for the 5-Star review Tina. We appreciate your business.

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