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Hansel BMW of Santa Rosa

Santa Rosa, CA

Overview
Reviews
Vehicles
4.8
565 Reviews
Call Dealership (707) 766-0505
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2925 Corby Ave

Santa Rosa, CA

95407

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Showing 565 reviews

July 22, 2023

Mike Allen is an outstanding in customer service. We could not be happier with his level of courtesy and his expertise. He is the best! More

by spavel9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Allen
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July 21, 2023

Some what costly! But service and management are excellent, professional knowledgeable, helpful courteous and trustworthy More

by bmalivert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Berbiglia, Gage Stephens
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July 21, 2023

The Service Department is 1st class! I have been coming here since 2014 and Liz has been my advisor since! Always keeps me informed on my BMW and has helped me keep it in perfect conditi More

by BDOGFLYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rivera-Larque
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Dec 12, 2023 -

BDOGFLYERS responded

Liz Rivera-Larque is amazing 🤩

July 20, 2023

Everyone has been kind and helpful. They are very informative. Liz is a great service coordinator. More

by SAMMY357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
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July 20, 2023

I like the video explanation of the service and recommended service actions. Clean and comfortable waiting areas. More

by FREDASHWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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July 17, 2023

Mike is the best service professional I have ever dealt with . He is friendly , professional and makes me feel like a valued customer More

by VICKITOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service 5 ??, Andrew Wood, David Berbiglia
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Jul 18, 2023 -

Hansel BMW of Santa Rosa responded

That is great to hear! Thank you for the 5 Star review.

July 17, 2023

Dropping in to look at cars. Walked out with one. Good experience throughout. Thank you. More

by KSRA
Recommend Dealer
Yes
Employees Worked With
Alina Jordan
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Jul 18, 2023 -

Hansel BMW of Santa Rosa responded

Congratulations on your new car! We appreciate your business and couldn't be more pleased that we met your expectations. Thank you.

July 16, 2023

When I first walked in, I was greeted immediately, everything was very smooth down to the financing, and I felt like I got a good deal More

by HAZELSFARMHOUSE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Wood
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Jul 18, 2023 -

Hansel BMW of Santa Rosa responded

Congratulations! Thank you for the wonderful 5 Stars. We appreciate it.

July 14, 2023

Service department personnel are efficient and courteous. Work done effectively and professionally. I especially appreciate the video of the under-car inspection. More

by SROJFC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel McDonnell
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Jul 18, 2023 -

Hansel BMW of Santa Rosa responded

Your review makes us so happy! Thank you for taking the time to show your support.

July 13, 2023

Mike Allen was as reliable and helpful as ever. Mike is the biggest asset to the service department and the only reason we return to Hansel. More

by bills10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Allen
Report | Print
Jul 18, 2023 -

Hansel BMW of Santa Rosa responded

It's great to hear you are pleased with our service department and your advisor, Mike. Thank you!

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