Back

Hansel BMW of Santa Rosa

Santa Rosa, CA

4.8
565 Reviews

2925 Corby Ave

Santa Rosa, CA

95407

Directions

By Type

Showing 565 reviews

August 17, 2023

I ask for Liz each time cuz she is the best! No matter how busy, she always makes time and is super helpful! More

by JACKSONCHESLEY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
August 16, 2023

Excellent advice,on time,good detail explaining about car condition,car loaner which was clean. More

by gtbiucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Allen service department,
August 14, 2023

They were responsive to all communication. Staff was knowledgeable about the product. Overall, better than other dealerships. More

by KEVIN@DIAMONDMOUNTAINVINEYARD.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Faris Gheith, Kiavosh Afra
August 14, 2023

I brought my car in there to get serviced. They kept my car very clean, washed it for me and they try to update me the best that they could More

by DAVONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Deneefe
August 14, 2023

Excellent service that i can always trust. Liz is the best! I’m always confident that my vehicle receives the best care here with the dealer. More

by TERRYVANHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz is 5 stars!
August 14, 2023

Poor communication, substandard repairs, bad customer service. I will never buy another bmw from Hansel More

by bb15902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth.
Aug 14, 2023 -

Hansel BMW of Santa Rosa responded

I'd like to apologize for not meeting your expectations. We use your feedback to train, mentor and improve your experience. Please don't hesitate to reach out to me. Diana B., CX Manager, Hansel Auto Group, 707-523-0727

August 14, 2023

Greg Deneefe and Dave Montenegro are the only reason our family will always bring the M3 and X5 to Hansel. They treat us like family. The cars run like new with better gas mileage after servicing. Thank you More

by YIUHIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Deneefe (10 Stars)
August 13, 2023

The personnel At the dealership are professional and helping people and caring. Especially service Writer Mr. Allen, He is very professional , More

by Gabe Brenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Mr. Allen, He is very professional and helping. He goes out of his way to satisfy. As a customer.
August 13, 2023

Andrew Wood did an excellent job throughout the entire process and was always on top of any questions the purchase was very easy More

by XSPEEDRACER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Wood, David Berbiglia
August 12, 2023

Hansel was a seamless and great experience. Will come back for my next purchase! Thanks. More

by LINDSey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Berbiglia, Faris Gheith
...
33
...