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Hansel BMW of Santa Rosa

Santa Rosa, CA

Overview
Reviews
Vehicles
4.8
566 Reviews
Call Dealership (707) 766-0505
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2925 Corby Ave

Santa Rosa, CA

95407

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Showing 566 reviews

August 28, 2023

Very knowledgeable and proactive staff … very thorough in the support they provide … seeing the videos from inspections are very helpful … very happy with their expertise and support More

by TOUTOUNCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
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Aug 28, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for taking the time to provide a 5 Star review!

August 28, 2023

I am not a fan of this dealership and would not recommend it to anyone. More

by Not impressed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Wood
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Aug 28, 2023 -

Hansel BMW of Santa Rosa responded

I am sorry to hear this. I'd like to learn more about your experience. Please email me or call so that we can improve, and understand your experience. Diana B., CX Mgr., Hansle BMW dbiegel@gohansel.com; 707.523.0727

August 27, 2023

Great service, great communication. Loved the video of the service detail. Thank you for your help. More

by AMYJASONC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Deneefe
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Aug 28, 2023 -

Hansel BMW of Santa Rosa responded

Your review means a lot to us! Thank you.

August 26, 2023

Insufficient number of loaner cars available. The shuttle did not meet my needs of having adequate transportation during my day. More

by MFISH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Aug 28, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for expressing your opinion. Please be sure to request transportation when you make your service reservation. We have a limited number of replacement vehicles, but a rental is also available if an uber doesn't meet your needs.

August 25, 2023

This was an out of state purchase but was very smooth. Hansel was very responsive to my requests and finance changes. Good experience and a good deal. More

by SESSAIR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Berbiglia, Faris Gheith
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Aug 25, 2023 -

Hansel BMW of Santa Rosa responded

That's great to hear! Thank you for your business. We appreciate it.

August 25, 2023

Brought my car in for oil change around 8:40 am. Asked if I wanted to wait, said I’ll come back for it. Wasn’t ready until 4:15. I also bought a Subaru about the same time as BMW. Much better servi More

by JOHNPERRYSSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Wood
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Aug 25, 2023 -

Hansel BMW of Santa Rosa responded

John, I apologize for the time it took to complete your car. It normally takes less time when you wait.

August 24, 2023

Gregg was great, very communicative and helpful. I’m happy to interact with him again. More

by bridgetsheils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Deneefe
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Aug 25, 2023 -

Hansel BMW of Santa Rosa responded

Thank you! I'll be sure to share your review with Greg.

August 24, 2023

Seem less in and out service… Great customer service reps They make it very easy More

by DAMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female service rep
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Aug 25, 2023 -

Hansel BMW of Santa Rosa responded

Wonderful news! Thank you.

August 24, 2023

The server device is very friendly and the job is awesome I really like it More

by LEPHONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike , David Berbiglia, Gage Stephens
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Aug 25, 2023 -

Hansel BMW of Santa Rosa responded

Thank you! We are happy to hear we have met your expectations.

August 23, 2023

Very happy with this dealer/service department. Car is always repaired perfectly and on time. Liz the assistant service manager has been awesome, very customer service oriented! More

by gordon.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz in Service
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Aug 25, 2023 -

Hansel BMW of Santa Rosa responded

Thank you Gordon! We are happy to help.

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