Hansel BMW of Santa Rosa

Working with Hansel has been my best experience in purchasing a vehicle. Everyone at Hansel was focused on my needs, constraints, and at all times, they were very professional. I sincerely think they purchasing a vehicle. Everyone at Hansel was focused on my needs, constraints, and at all times, they were very professional. I sincerely think they set the gold standard on sales and customer services. I have been so pleased to work with them that paying a markup over the MSRP felt justified. I wish Hansel was local to me, I would purchase all of my vehicles from them without hesitation. Faris Gheith is particularly focused on his customers. He gave me all of the details I needed, worked with me on my schedule, and kept me updated on our progress over three weeks. I wish every client advisor was as good and cordial as he has been. Thank you very much, Hansel. More

Very knowledgeable and proactive staff … very thorough in the support they provide … seeing the videos from inspections are very helpful … very happy with their expertise and support in the support they provide … seeing the videos from inspections are very helpful … very happy with their expertise and support More

I am not a fan of this dealership and would not recommend it to anyone. it to anyone. More

Great service, great communication. Loved the video of the service detail. Thank you for your help. Loved the video of the service detail. Thank you for your help. More

Insufficient number of loaner cars available. The shuttle did not meet my needs of having adequate transportation during my day. The shuttle did not meet my needs of having adequate transportation during my day. More

This was an out of state purchase but was very smooth. Hansel was very responsive to my requests and finance changes. Good experience and a good deal. Hansel was very responsive to my requests and finance changes. Good experience and a good deal. More

Brought my car in for oil change around 8:40 am. Asked if I wanted to wait, said I’ll come back for it. Wasn’t ready until 4:15. I also bought a Subaru about the same time as BMW. Much better servi Asked if I wanted to wait, said I’ll come back for it. Wasn’t ready until 4:15. I also bought a Subaru about the same time as BMW. Much better service at Subaru. More

Gregg was great, very communicative and helpful. I’m happy to interact with him again. I’m happy to interact with him again. More

Seem less in and out service… Great customer service reps They make it very easy reps They make it very easy More

The server device is very friendly and the job is awesome I really like it I really like it More