Hansel BMW of Santa Rosa

Helpful and understanding of customer needs. Also very responsive to inquiries by the customer. Great. Service overall Also very responsive to inquiries by the customer. Great. Service overall More

Faris was very helpful and communicative. Great experience and car overall. Would definitely work with them again. Great experience and car overall. Would definitely work with them again. More

Faris, David and Justin were the best! Great facility, very friendly and super fast process Great facility, very friendly and super fast process More

Appreciate the service team taking care of my car while I waited. Saves me a lot of time! waited. Saves me a lot of time! More

Very helpful staff who keep you up to date about services and timing of repairs and timing of repairs More

Bought new car drove off and the radio did not work called they said take it to any dealership to fix but why when they told me everything was inspected and worked also never got my full tank of gas or called they said take it to any dealership to fix but why when they told me everything was inspected and worked also never got my full tank of gas or my safety road kit which I told them 3 weeks ago hoping they would make it right but have gotten nothing from them not happy with there customer service More

Excellent service, response to questions and explanations.of mechanical issues and options. Friendly in person. explanations.of mechanical issues and options. Friendly in person. More

Excellent! ! Everything at that dealership was perfect. I have been buying cars at this dealership for many year. Always greeted with a smile! ! Everything at that dealership was perfect. I have been buying cars at this dealership for many year. Always greeted with a smile! More

Edgar is a wonderful person! He listened intently, remembered details I mentioned, addressed my concerns gently and thoughtfully, and is a good teacher. He is perceptive, and pat He listened intently, remembered details I mentioned, addressed my concerns gently and thoughtfully, and is a good teacher. He is perceptive, and patient. He had good questions and good insights to help me decide. I felt no pressure. He took my new car to be washed- but it was after closing so he WASHED IT HIMSELF! What a lovely gentleman. Made me wonder if he is single. Wait, is he?! More

Great service and car ready earlier than I expected. Just wish service was open on the weekend. Just wish service was open on the weekend. More