Hansel BMW of Santa Rosa

The Service Department at Hansel is excellent! My concerns were addressed immediately leading to an expeditious and successful conclusion. My concerns were addressed immediately leading to an expeditious and successful conclusion. More

They know me and I have always had very good service on my BMW's. Mike Allen is an excellent service agent and keeps me well informed as to the status of my cars. my BMW's. Mike Allen is an excellent service agent and keeps me well informed as to the status of my cars. More

Friendly & Knowledgeable people The staff was very friendly and knowledgeable. The staff was very friendly and knowledgeable. The video from the technician was very helpful. friendly and knowledgeable. The staff was very friendly and knowledgeable. The video from the technician was very helpful. More

Very convenient and customer service was fantastic. Ordered me a Lyft all the way to Kenwood and back free of charge. Constant clear communication and videos about what was going on in service and tran Ordered me a Lyft all the way to Kenwood and back free of charge. Constant clear communication and videos about what was going on in service and transparent pricing. More

Wonderful customer service friendly service writers who are very knowledgeable always a pleasure brining my car in for service are very knowledgeable always a pleasure brining my car in for service More

Always punctual. Always respective of my time. The people are very friendly in the service always solves the problem Thank you Hansel. Always respective of my time. The people are very friendly in the service always solves the problem Thank you Hansel. More

Easy to schedule, friendly and knowledgeable service staff, and have always completed the service when promised. staff, and have always completed the service when promised. More

Wonderful team of people at Hansel BMW, couldn’t have picked a better place to lease my amazing new i4! picked a better place to lease my amazing new i4! More

My over all experience was great! Each time I went in to the dealership everyone was helpful! Each time I went in to the dealership everyone was helpful! More

Always welcoming and informative … prompt response to questions. Nice waiting area and video afterwards is helpful questions. Nice waiting area and video afterwards is helpful More