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Hansel BMW of Santa Rosa

Santa Rosa, CA

Overview
Reviews
Vehicles
4.8
566 Reviews
Call Dealership (707) 766-0505
View Awards

2925 Corby Ave

Santa Rosa, CA

95407

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Showing 566 reviews

September 25, 2023

I appreciate being tended to right away and the ride to and from my home with Lyft More

by HENRI_KOMRIJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Wood
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Oct 03, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for letting us know that we met your expectations!

September 24, 2023

Nice people ,good service,people on front desk are so nice and helpful and I like the sistema they have More

by HMBETO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name
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Sep 25, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for providing us with a review of your experience. We appreciate it.

September 23, 2023

Very poor customer service, they actually went through the sales process of trying to sell us the wrong car. More

by JESSICA.LINDL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Berbiglia, Gage Stephens
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Sep 25, 2023 -

Hansel BMW of Santa Rosa responded

Jessica, That was corrected and we sincerely apologize. Gage is available if you have any questions, and I am available if you would like to discuss it. Diana B., CX Mgr., Hansel BMW 707.523.0727

September 21, 2023

My Service Advisor Greg is always professional, courteous and provides me with needed information regarding service work needed. More

by MSJRIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
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Sep 25, 2023 -

Hansel BMW of Santa Rosa responded

Glad to hear it. I'll be sure to share your kind feedback and 5-Star review with the service team. Thank you.

September 21, 2023

Farsi is a very good dealer. It was a pleasure to buy from him and he treats client very good. More

by DJEXIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Berbiglia, Faris Gheith
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Sep 25, 2023 -

Hansel BMW of Santa Rosa responded

This is great to hear. Thank you!

September 20, 2023

Elizabeth is always so very helpful. She is just wonderful and I always count on her help. More

by PATRICIAWHITE47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth service
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Oct 24, 2023 -

Hansel BMW of Santa Rosa responded

This means a lot to us. Thank you!

September 20, 2023

I was very pleased with the service Greg and Irie provided for my BMW 325 xi. Top rating. Thanks! More

by GEISMAN1
Recommend Dealer
Yes
Employees Worked With
Greg
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Sep 25, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for giving us a 5-star review. We appreciate it!

September 18, 2023

Friendly low pressure experience. Sales person was helpful coming up with creative ideas for finding the car I wanted and drove it to my home as well! More

by BARBARAWEIR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Anguiano, Aaron McCann
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Sep 18, 2023 -

Hansel BMW of Santa Rosa responded

That's awesome. Thank you for providing your experience in a review.

September 18, 2023

Wonderful experience! Jesse Parra was excellent in every aspect! He truly went above and beyond any salesman I've ever encountered!!! More

by MOOKIE_LDRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Parra
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Sep 18, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for taking the time to give us a 5 Star review. I'll be sure to share this with Jesse.

Sep 19, 2023 -

MOOKIE_LDRN responded

Thanks! He was amazing!!!

September 17, 2023

Dear BMW, I had a simple oil change. I’ve filled this out twice now. Thank you. More

by CHURCHLADYSNL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thalia
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Sep 18, 2023 -

Hansel BMW of Santa Rosa responded

Thank you for the 5 Star review. We appreciate you.

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