Hansel BMW of Santa Rosa

Top notch honest service and very helpful. Easy to deal with. We’ll go back again for sure! Easy to deal with. We’ll go back again for sure! More

Pricing is extremely high, so most likely will be looking for an independent mechanic in the future. Brought the car in at 9:30am for routine service and was kept over night, however, they did provide a l for an independent mechanic in the future. Brought the car in at 9:30am for routine service and was kept over night, however, they did provide a loner! I have to assume the quality of workmanship was high! More

Fast and efficient. We were able to go through all the necessary details on my first electric car and in essence had all the paperwork ready when I came back to the deal We were able to go through all the necessary details on my first electric car and in essence had all the paperwork ready when I came back to the dealership. More

Mike Allen service adviser does a fantastic job taking care of his customers. Entire experience was first rate. care of his customers. Entire experience was first rate. More

Outstanding customer care and careful review of concerns and the condition of car and tires, and review of service at next interval; also explained new service options. and the condition of car and tires, and review of service at next interval; also explained new service options. More

I think that Mike was very helpful and let me bring my car in on an emergency basis without an appointment and got my car fixed and back to me quickly even though there was a lot of necessary repairs that car in on an emergency basis without an appointment and got my car fixed and back to me quickly even though there was a lot of necessary repairs that had to be done Mike was extremely helpful More

Great service. Professional service and support. Car repaired in a timely manner. Wonderful customer service and location. Professional service and support. Car repaired in a timely manner. Wonderful customer service and location. More

Always accomodating professional and frirndly as they. Always bend over backwards to make you happy Always bend over backwards to make you happy More

The last few times I made an appointment for service I was not happy with the people that work at the desk there . They act like they don’t want to be bothered and did not explain simple things to me abou was not happy with the people that work at the desk there . They act like they don’t want to be bothered and did not explain simple things to me about my car needed the same repair 6 times in a year and a half . But the young lady that completed my service last time I was there was very nice that was the first time in 2 year that someone not rude to me. I can do on and on about my experience but nobody cares. I even contacted bmw corporation and never heard back More

I’ve been very happy with Hansel BMW. I would highly recommend them to anyone that wants to purchase or have their BMW worked on. I would highly recommend them to anyone that wants to purchase or have their BMW worked on. More