Hansel BMW of Santa Rosa

Very good service. Great communication and support I appreciate how Greg was able to make my service appointment happen with ease Great communication and support I appreciate how Greg was able to make my service appointment happen with ease More

I have been bringing in my BMW since 2014. Great service, attention to deal and outstanding care of my vehicle and me. Great service, attention to deal and outstanding care of my vehicle and me. More

No pressure to make the sale, comfortable Abel was very knowledgeable and showed me around the parking lot, just taking his time, relaxed about the sale knowledgeable and showed me around the parking lot, just taking his time, relaxed about the sale More

Had a horrible noise in the suspension, ended up being a rock. No charge for checking that out and Liz told me what to do next time. (We had it towed in) Ended up being good time to replace the tires wh rock. No charge for checking that out and Liz told me what to do next time. (We had it towed in) Ended up being good time to replace the tires while it was at the shop. More

Great communication They kept me updated every step of the way and let me know about every change and the status of my car. the way and let me know about every change and the status of my car. More

Appreciate the way dealership worked with me and would like to mention how Faris ensured smooth handling. I will advice dealership to work with BMW and ensure no misleading information on the website of o like to mention how Faris ensured smooth handling. I will advice dealership to work with BMW and ensure no misleading information on the website of offering 4.99% apr financing More

Easy to work with. Very helpful. I was able to get the car I wanted near the price I needed it to be. Very helpful. I was able to get the car I wanted near the price I needed it to be. More

The service department always treats me well. I had my tires and brakes replaced and the car now runs and handles exceptionally well. I had my tires and brakes replaced and the car now runs and handles exceptionally well. More

Straightforward, responsive and no attempt at upselling. My experience with Hansel BMW and Andrew Wood was all I could hope for in a used car purchase. They were prompt in their initial contact, and in thei My experience with Hansel BMW and Andrew Wood was all I could hope for in a used car purchase. They were prompt in their initial contact, and in their response to follow up questions prior to purchase and after purchase. While at the dealership, they did not try to talk me into a different car, they simply tried to make my planned purchase as simple and quick as possible. I would definitely recommend Hansel BMW (Andrew, Miguel and Dave). More

Very good. My check engine light came on while driving through Santa Rosa. I had my car towed to the dealer, and with no appointment, just before closing the ni My check engine light came on while driving through Santa Rosa. I had my car towed to the dealer, and with no appointment, just before closing the night before thanksgiving weekend, they quickly diagnosed the problem and were able to fix it and get me back on the road. More