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Hansel BMW of Santa Rosa
Santa Rosa, CA
566 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 566 reviews
December 20, 2023
I have owned my BMW since 2010 and have always been pleased with the service department. I loved the shuttle van, and now Lyft is even more convenient. Service completed as scheduled and a clean car pleased with the service department. I loved the shuttle van, and now Lyft is even more convenient. Service completed as scheduled and a clean car as a bonus. Thank you More
by ELAINEPOLLOCK6
Verified CustomerEmployees Worked With
Can’t remember
December 19, 2023
Always a smooth process, great lounge, nice loaner cars when needed! Everyone there had their smile on, happy employee's make for a nice customer experience! when needed! Everyone there had their smile on, happy employee's make for a nice customer experience! More
by jwj1089
Employees Worked With
Liz
December 19, 2023
The Apple Car Play stopped working and I was given an immediate appointment to bring my car in. The service person checking me in tried to resync my phone and it didn't work. They kept the car for the da immediate appointment to bring my car in. The service person checking me in tried to resync my phone and it didn't work. They kept the car for the day to diagnose and eventually had to update the software. More
by FROTH901
Employees Worked With
Service department
December 19, 2023
Everyone at this dealership is knowledgeable and friendly. I’ve never had a bad experience with them. They are very professional and respectful of our priorities, our safety, and our cars! friendly. I’ve never had a bad experience with them. They are very professional and respectful of our priorities, our safety, and our cars! More
by Mklinkner
Employees Worked With
Greg Deneefe, and Elizabeth L. Rivera—both top notch.
December 18, 2023
All the sales staff were very friendly, professional and helpful. The paperwork took forever and we had a long drive ahead of us, and too much pressure to purchase an expensive extended warranty that we hav helpful. The paperwork took forever and we had a long drive ahead of us, and too much pressure to purchase an expensive extended warranty that we have yet to receive any paperwork on. More
by BESMFT
Employees Worked With
Preston
December 16, 2023
Good service just doing somethings a bit slow Having harder time cancelling my plan but they were helpful and willing to help with everything harder time cancelling my plan but they were helpful and willing to help with everything More
by MANJOT.DHALIWAL03
Employees Worked With
David Berbiglia, David Berbiglia
