
Hansel BMW of Santa Rosa
Santa Rosa, CA
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Emma paid attention to what I wanted in a car. She did not pressure me or try to upsell me - she listened and showed me cars that suited my needs and wishes. I enjoyed working with her very much - She did not pressure me or try to upsell me - she listened and showed me cars that suited my needs and wishes. I enjoyed working with her very much - the experience was actually quite pleasant! More
The personnel were good to work with. The frustration came with finance and the availability of the car we bought. We tried to buy this three different times The frustration came with finance and the availability of the car we bought. We tried to buy this three different times More
Excellent and quick service . My service person understood the issues and had a loaner for me too! My service person understood the issues and had a loaner for me too! More
Very helpful and accommodating. Made the experience effortless. They explained everything very well and made sure we knew had to operate all the car's features. Made the experience effortless. They explained everything very well and made sure we knew had to operate all the car's features. More