Hansel BMW of Santa Rosa

The beginning of the end was with a part that I was told would ". . . be here tomorrow." It wasn't. Again and again. It went downhill from there, with varying "truths." Then it was time for the annual s would ". . . be here tomorrow." It wasn't. Again and again. It went downhill from there, with varying "truths." Then it was time for the annual service appointment. I was told that I need new tires. I called them on this statement because three of my tires have fewer than 7000 miles on them and one tire was less than three months old. I got an interesting, quasi-apologetic response. The less-than-truthful tire story was repeated in my annual check-up, for which I paid nearly a thousand dollars. I reminded the client services person that we'd already been through this and that the "training" that was done to solve the "you need new tires" problem obviously hadn't worked. Before I drove off the lot on this service, the engine light came on. After trying for about two weeks to reach a human by phone, I finally got a person who was not welcoming, to say the very least. At my appointment, my estimate to see why the check engine light was on after a complete check-up was $270. This, of course, was in addition to the amount I paid in which they told me all was well except . . . yes, that I need new tires. The very clever person who spotted the not-noticed/caught problem was - I hope you're sitting down. because I hadn't "tightened the gas cap until it clicked." I am not a weight lifter, but my hearing is fine. I HEARD the cap click when I closed it. $270. This is the last part I will be playing in this fiasco. I've had more than enough, starting with my first visit for service some years ago and ending with this last. I have found an honest firm for my next and all remaining service on my car. And when I need new tires, OR a new car I'll be getting them elsewhere. More

Service person, was on top of the necessary repairs and services under the Warrantee. Very smart and friendly.. services under the Warrantee. Very smart and friendly.. More

I was surprised that the payoff amount ($61000) was so much higher than the sale price on the windshield ($21999) What would it be without finance fees? I would like to pay it off now!! (707) 312-6004 much higher than the sale price on the windshield ($21999) What would it be without finance fees? I would like to pay it off now!! (707) 312-6004 More

Very helpful, very professional and his job. He goes out of his way. To satisfy the customer. He goes out of his way. To satisfy the customer. More

Absolutely fantastic! Emma was very welcoming, friendly, understood my needs, acted very professional, she worked with me, and she offered the car I wanted at the price I Emma was very welcoming, friendly, understood my needs, acted very professional, she worked with me, and she offered the car I wanted at the price I negotiated. I couldn't be happier! Thank you a lot, Emma! More

Excellent from start to finish. Andrew answered all of our questions and made the process go quite smoothly. Great follow up also. Will recommend Hansel to others Andrew answered all of our questions and made the process go quite smoothly. Great follow up also. Will recommend Hansel to others More

Terrific staff and sales team that go the extra mile to ensure your satisfaction at every touch point. ensure your satisfaction at every touch point. More

Professionalism throught the whole service interval people were pleasant and accomadating the whole visto was fine people were pleasant and accomadating the whole visto was fine More

Helpful fast professional Kind and careful Best BMW service centre with execellent team! Will return for service service centre with execellent team! Will return for service More