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Hansel Acura

Santa Rosa, CA

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107 Reviews

2979 Corby Avenue

Santa Rosa, CA

95407

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Showing 107 reviews

August 24, 2022

Scheduled service. I waited at the dealership while service occurred and it was done timely. Received a positive report on my car and had my questions properly explai More

by BRIPARSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McGrath
August 24, 2022

I was disappointed about getting my windows dirty and not cleaning them after they made a mess More

by JPD24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
August 24, 2022

Service was quick and thorough. Carlos was very efficient and helpful. I was pleased. Thank you. More

by JACQUILYN
Recommend Dealer
Yes
Employees Worked With
Carlos and Meghan in Service
August 24, 2022

Worth service, I spend 3K and my car is not fixed, diagnoses wasn’t sure what is the problem, it was just a guess word and paid the the price More

by MOHAD81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Brownlie
Aug 24, 2022 -

Hansel Acura responded

Hi Mohad81, thank you for taking the time to share your experience; I am very sorry to hear that your visit was a negative one. I would love to hear more about your time in our service department, please feel free to reach out to me via email hharris@gohansel.com or by phone 707.636.8213. I hope we can resolve this issue and move forward on a better foot. - Hannah H., Customer Experience Manager, Hansel Acura

August 20, 2022

Car ready, On time, as promised, courteous service and my car was washed. Very friendly staff More

by Mmcharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
August 18, 2022

Michelle, Alex, Marci - everyone at Hansel Acura is amazing. Michelle Sanchez is a phenomenal salesperson. She will find you the car you are looking for. Will absolutely be back to the Hansel family of More

by ALICIASKANE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez , Reid Brownlie
August 18, 2022

Easy to work with service rep. No pressure to have unwanted service done. Work completed on time as estimated. More

by keithig123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
August 16, 2022

The service was real good, like really really good I liked it. Will come back More

by JPOP999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Love
August 15, 2022

Service manager Carlos Martinez was very helpful and courteous in trying to address the non-working HFL module in our 2006 Acura. Unfortunately, Acura no longer supports this old of a car so a replacem More

by turbot86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
August 15, 2022

Friendly, capable service and great communications. It's always a pleasure doing business with Hansel Acura. More

by mshurgot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
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