Hanover Toyota

Great buying experience What a pleasant car shopping experience! We were in a position to buy a new can in a short amount of time, and rather than being stressful, it was fu What a pleasant car shopping experience! We were in a position to buy a new can in a short amount of time, and rather than being stressful, it was fun! From the initial contact via the chat option online with Andy Trostle, to driving our new Sienna off the lot, everyone involved in our purchase was genuinely kind and helpful. Andy, our salesman, could not have been a more perfect fit for us. Our first test drive was in the pouring rain in the dark, and Andy smiled the whole time, telling me "Anyone can test drive in good weather... Let's go!" Certainly a great feeling knowing we have a safe, dependable, new car! More

Kyle at Hanover Toyota Just bought a used Avalon from Hanover Toyota. Kyle was our sales guy and did a great job. The car has an open recall item from Toyota which Kyle was Just bought a used Avalon from Hanover Toyota. Kyle was our sales guy and did a great job. The car has an open recall item from Toyota which Kyle was very up front about and very cautious on the sale. We had a couple issues to work out which he accommodated. He also gave us a very thorough check out on the car and the price we paid was very reasonable. All in all a very pleasant used car buying experience. More

Spend 10's of thousands.... not even a follow up Yes, that's true.... spend almost 30K on a certified 4Runner and nary a followup call. Took truck back for "free" oil change we were supposed to get, Yes, that's true.... spend almost 30K on a certified 4Runner and nary a followup call. Took truck back for "free" oil change we were supposed to get, service dept thought we were from Mars. We DID eventually get it. More

Best experience buying a vehicle and I've bought many cars and trucks. They were all very friendly and very knowledgeable and not the typical annoying salespeople. We got a very good price on the purch cars and trucks. They were all very friendly and very knowledgeable and not the typical annoying salespeople. We got a very good price on the purchase and trade in and the finance rate was great. More

Bought 4 cars a year ago but now not willing to give me time of day. Wow, the dealership is going downhill. They do nothing to earn your business anymore. Expect you to take a good hosing with a smile. time of day. Wow, the dealership is going downhill. They do nothing to earn your business anymore. Expect you to take a good hosing with a smile. Try Koons Toyota in Westminster. More

This Dealership was very laid back and friendly. Laura Musser was a pleasure to deal with, very knowledgeable and patient. She bent backwards helping us make a decision between a Highlander and the 4runne Musser was a pleasure to deal with, very knowledgeable and patient. She bent backwards helping us make a decision between a Highlander and the 4runner. We told her we had just started looking and had not made up our minds which vehicle would suit our needs. Her knowledge and honesty was very helpful. She spent a lot of time with us and there was never any pressure to buy. Even the sales manager showed no signs of pushiness. Afterwards Laura kept in touch, informing us of vehicles coming in that might suit us, but she was never calling so much that it was annoying. For reasons of cargo space and layout of seats we ended up buying a Honda Pilot (even though we liked the Highlanders drive better). If we had settled on the Highlander we would have returned to Hanover Toyota for the purchase because they did not play the not- so- fun car buying game of high pressure sales and haggling practiced by the other dealers we dealt with. We actually enjoyed shopping for a car there. More

Radio issue had the car for a week, quick look, "just the antenna connection!". NOT. Take it back, loaner radio better than my Camry, Oh it's the ampliffer, $260.00 later....NOT. No quality "just the antenna connection!". NOT. Take it back, loaner radio better than my Camry, Oh it's the ampliffer, $260.00 later....NOT. No quality assurance what so ever. Just say we do not have a clue and we have NO solutions! Stole $260 from us. More

We have had several experiences with Hanover Toyota, all very much positive. In March of 2011, we purchased a 2011 Yaris from Dan Altmann at Hanover Toyota. He was knowledgeable about the car and my husban very much positive. In March of 2011, we purchased a 2011 Yaris from Dan Altmann at Hanover Toyota. He was knowledgeable about the car and my husband and I never felt pressured. The transaction was completed and the whole experience was stress-free from beginning to end. Because of that experience, we returned to Hanover Toyota this week to look at purchasing a Sienna for our growing family. Unfortunately, Dan was already tied up with another customer so we were referred to Gary Graybill. Gary was fantastic as well! He was very friendly and knowledgeable about the Sienna, answering even the dumbest question without making you feel stupid. He was very patient and great with our three small children. When his sales manager, Steve Moore, was involved, they both worked towards our goal - getting us a good deal on that minivan. We never once felt that Gary (or Dan, last year) was trying to sell us up or bump up commission. They went above and beyond their job responsibilities and we ended up with a wonderful new Sienna that was far and above better than we walked in thinking we'd get for almost the same price as we were looking to spend. This dealership is fantastic and though we don't anticipate any new cars in the near future, whenever we do need a new one we'll be heading to Hanover Toyota. More

I originally bought my car from Hanover Toyota about 4 years ago and thankfully have only had to take it back twice for any major repairs. Both times, I have had exceptional customer service from everyon years ago and thankfully have only had to take it back twice for any major repairs. Both times, I have had exceptional customer service from everyone I worked with and the repairs were done in a timely manner. My first experience, I was rear-ended and needed some major cosmetic work on my back bumper and tire well. They fixed my car in less than a week and also washed & vacuumed the entire thing. It was like picking up a brand new car! My most recent experience, my water pump was cracked. They fixed it in a day and again washed my vehicle for me! I would recommend Hanover Toyota to anyone. They have amazing customer service and a quick turn around. I'm very grateful for all of their help! More

Went to this dealership last December '09 right before all the bad news came out about Toyota and purchased a '10 Tundra. Have to admit that the overall quality of the truck is/has been decent and we did all the bad news came out about Toyota and purchased a '10 Tundra. Have to admit that the overall quality of the truck is/has been decent and we did like the particular salesperson that we dealt with. We're not one to think that there won't be minor issues that need to be taken care of on a new vehicle, but that is where we received the jeckle-n-hyde treatment. While we are pleased with the truck overall...any service after has been a real pain in the butt. Made us certainly feel as if we were just treated that way for the crew there to hit their end of year quotas and not like they were trying to establish a relationship with us to garner our future business as well. EVERYTIME we have had to have a discussion with the service dept it's like they are doing YOU a favor just speaking with you. We have a commercial general construction business and were attempting to establish a relationship with a local small-town dealership where place our trust in and deal with on a future basis..long term. After dealing with their attitude after the sale and with their service dept., we will be taking our business elsewhere..and NOT Hanover Toyota. More