Hanna Vinfast

Hanna Vinfast responded

Dear Foggyflo18, Thank you so much for taking the time to write a review and rate your experience with Geovanny at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Justinrourk, We are delighted to hear that you enjoyed a great car buying experience with our team, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear BenP, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to family and friends as well. We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We love hearing from you and knowing that you enjoyed your experience with Geovanny. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear apollosw, We are glad to hear that you had a wonderful buyer's experience with Gina and that Henry was amazing and funny during the process. It's understandable that you might have concerns about the interest rate, especially if you have an excellent credit score. While interest rates can vary based on multiple factors, including market conditions, it's important to remember that rates can fluctuate over time, even for individuals with excellent credit. It's possible that the current market conditions and increasing used car rates may have influenced the interest rate you were offered. However, we are thrilled to hear about the positive aspects of your experience. Gina and Henry provided excellent customer service, and their efforts likely contributed to your overall satisfaction. Additionally, having an excellent credit score can still offer advantages, such as potentially negotiating better terms in the future or qualifying for other financial opportunities. It's always a good idea to discuss your concerns with the dealership or financial institution to gain a better understanding of the factors that influence your specific interest rate. Overall, try to appreciate the positive aspects of your experience and the individuals who made it enjoyable while also considering the broader market dynamics that impact interest rates. In doing some research on used car interest rates, we found the following range based on a credit score of 750 or higher: cars.usnews.com – based on a credit score of 750 or higher – 11.50% int rate; Other Used Auto Loans offer interest rates that start at 8.99%, being their lowest interest rate available with restrictions. There have been historical, steady increases in used car interest rates over the past three years. The average interest rate on a used car with a 781 to 850 credit score in December, 2019 was 5.99%, with a 661 to 780 credit score, it was 7.83%. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you and address, in detail, any concerns you may have. In the event they are unable to reach you, please contact them, directly, at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton team. We rely heavily on your valuable feedback for quality control. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing any questions or concerns you may have. Respectfully, Your Customer Care Team Member – Sharon

Hanna Vinfast responded

Dear Jodi, We regret to hear that your experience with our Bradenton location did not meet your expectations and understand your frustration with the issues you are having with the car you recently purchased and the difficulties you have encountered in attempting to get help. We appreciate you bringing these matters to our attention. We take your concerns very seriously, and we would like to personally address them with you. There is always an investigation into every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and determine what can be done to help you and hopefully provide you with a better experience. In the event they are unable to reach you, please contact them, directly, at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton team. We rely heavily on your valuable feedback for quality control. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

Hanna Vinfast responded

Dear B&P White, We are delighted to hear that you enjoyed your car buying experience with Jake and Henry, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Frankanddebbie1976, We are delighted to hear that you enjoyed your car buying experience with Geovanny, Nick and Blake, and that you received excellent professional service from our team. On behalf of the Off Lease Only Bradenton team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Lemmons7074, Thank you so much for your positive comments about Geovanny at Off Lease Only Bradenton! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We hope you enjoy your new ride, and we look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Caseedee, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with Geovanny. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Fdago72, We are delighted to hear that you enjoyed your car buying experience with Jordan, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al