Hanna Vinfast

Hanna Vinfast responded

Dear average jane, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed an excellent car buying experience with Jake and the team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Lesabredrew, We are so happy we could provide you with an awesome car buying experience! We love hearing that you received amazing customer service from our team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Valued Customer, We just wanted to let you know how much you are appreciated by Off Lease Only for your out of state business and your awesome review. We realize the time and the effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear that you enjoyed your car buying experience with Anne and Henry, and we hope you felt like part of the family dealing with our Bradenton location. Thank you again for your business and for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear lkeytampa, We are delighted to hear that you enjoyed your car buying experience with Michelle, and we hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear julieestherb, Thank you very much for your 5-Star review! We certainly appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed a great car buying experience with us, and that Geovanny was very helpful in that process. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear yade0227, Thank you very much for your 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our team at Off Lease Only Bradenton. Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination! We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Customer Service Team: Al

Hanna Vinfast responded

Dear Debbie, Thank you so much for your positive comments about our staff and Off Lease Only Bradenton! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We hope you enjoy your new ride, and we look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Clintmiddleton66, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with our team. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only Bradenton as your Used Car Destination! Your Off Lease Only Customer Care Team – AL

Hanna Vinfast responded

Dear Adriana, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with Ashley. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Orlandosonido, We regret to hear that your experience at our Bradenton location did not meet your expectations. We take customer satisfaction very seriously, and it is our utmost priority to ensure that each customer has a positive experience with our dealership. Upon reviewing your concerns, we understand that you had an issue with the car you purchased and were dissatisfied with our response. We want to assure you that we strive to provide excellent customer service and address any problems promptly and efficiently. However, we would like to clarify the circumstances surrounding your specific situation. As part of our standard policy, we offer a 5-day, 500-mile exchange program to provide our customers with peace of mind and the opportunity to address any unforeseen issues that may arise after the purchase. This policy is in place to ensure that our customers have ample time to thoroughly inspect and test the vehicle to their satisfaction. We investigate every issue we see published. Unfortunately, it appears that the vehicle was damaged after it was delivered to you, which falls outside the scope of our exchange program. While we understand your frustration, it is important to note that our exchange program is a legitimate program designed to facilitate the exchange of vehicles that exhibit mechanical issues or defects that were present at the time of purchase. Damage caused after delivery is not covered under this program, as it is beyond our control and responsibility. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton team. We rely heavily on your valuable feedback for quality control. A member of our Management Team will be reaching out to you to follow up with you and determine what we might be able to do to help you. Your concerns are very important to us. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

Orlandosonido responded

Yes the car i purchased had an issue AN EXISTING issue that finished breaking in my possesion, 2 days after purchase, i fixed the issue, you were Not satisfied and invented another issue to avoid exchanging the car, the front shocks needed to be replaced too,i caused that? I was accused of keeping the tow hitch plate and you had to go to the ad description to see for yourself the pictures WITHOUT it The sleazy financial officer sold me a $1200 gap insuranse and never mentioned the cost, until i found out the next day You ALL are crooks