Hanna Vinfast

Hanna Vinfast responded

Dear Vargaslupita89, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your experience with Ben, Todd and Brando, and hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you, in any way we can, to enjoy your new ride! Thank you for your business and for choosing Off Lease Only as your used car destination! Miles of smiles and safe travels to you and yours! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear rjhp2009, We are delighted to hear that you enjoyed your car buying experience with Nicole, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Jose, We regret to hear that your experience did not meet your expectations, and are disappointed to hear that the car you were interested in was sold. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and determine what we can do to help you. Vehicles sell so quickly here. We realize it might sound like a sales pitch, but it’s so true. We typically sell thousands of vehicles each month. We have nearly one-hundred-fifty salespeople selling cars out of the same inventory, at the same time. It is not unusual to have two sets of customers interested in the same vehicle at the same time. Although our inventory is updated every three to four hours, it is still a challenge to keep track of exactly what vehicle is selling and exactly when until everything is complete. We have new vehicles arriving in our inventory daily. Don’t give up! We really appreciate you taking the time to reach out and share your comments and feelings about your experience with our Bradenton location. We rely, heavily, on your input for quality control. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty years, that vision has seen phenomenal growth with over 300,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member- Sharon

Hanna Vinfast responded

Dear bigbtb99, Hearing that you had a 5-STAR car buying experience with us and found Benjamin to be amazing is the best thing we could ask for! We are so glad that you experienced a smooth easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Thank you for choosing Off Lease Only as your used car destination! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear tylautzenheiser, We are delighted to hear that you enjoyed your car buying experience with Benjamin, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear WILL, Thank you for taking the time to share your comments and feelings about your recent car purchase at Off Lease Only in Bradenton and recognize our valuable team members like Benjamin Searles who go above and beyond to meet our clients’ needs. Thank you also for the 5-star review. We are glad that you enjoyed our ‘no pressure’ sales process, and that you received excellent service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear lexiwhite, Thank you so much for your business! It is great to hear that your visit with us was an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with Aldo Rojas. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Anissa1029, We are so happy we could provide you with a great car buying experience! We love hearing that you received amazing customer service from our team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear lbanuche08, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your online car buying experience with us. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only Bradenton as your Used Car Destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear wlombardi38, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Nick. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only Bradenton as your Used Car Destination! Your Off Lease Only Customer Care Team – Al