Hanna Vinfast

Hanna Vinfast responded

Dear Mark, We are so happy we could provide you with a 5-star car buying experience! We love hearing that you received amazing customer service from the entire Off Lease Only Team in Bradenton. We hope you felt like part of the family during your visit! On behalf of the Off Lease Only team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear aprimavista11, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton location. We rely heavily on your valuable feedback for quality control. We are thrilled to hear that you enjoyed your experience with Nicholas and that he was attentive, professional, and extremely communicative, also that he exhibited incredible work ethics. That is what we love to hear! We hope he made you feel at home during your visit. However, it is disappointing to hear that you are unhappy with your experience in finance. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are very important to us, and we would like to address them with you personally. There is always an investigation for every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and discuss, in more detail, your experience in finance. In the event they are unable to reach you, please contact them at customerservice@offleaseonly.com. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty-five years, that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

Hanna Vinfast responded

Dear picoach, We are sorry to hear that your experience did not meet your expectations. Your concerns are very important to us, and we would like to address them with you personally. There is an investigation for every matter we see published. During our initial investigation, it was discovered that you were interested in a 4-wheel drive vehicle, but the one you decided on was not advertised as a 4-wheel drive. It can be an easy oversight to make, especially when looking at more than one vehicle at a time. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and discuss the status of the refund you referred to. In the event they are unable to reach you, please contact them at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton location. We rely heavily on your valuable feedback for quality control. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty-five years, that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

Hanna Vinfast responded

Dear kimb, Thank you very much for your 5-Star review! We certainly appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that your car buying experience with us was an extremely seamless transaction. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Elischck418, Thank you so much for taking the time to write a review and rate your experience with our team at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Saustin031, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to family and friends as well. We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We love hearing from you and knowing that you enjoyed a stress free sales experience with Nick. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear rmorey02, Thank you very much for being a loyal Off Lease Only customer! We certainly appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed another great car buying experience with us, and that Nick and Ernest were very helpful in that process. We hope you felt like part of the family during your visit! Thank you for your loyal business and for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Waligoch, We are so happy we could provide you with a positive and easy car buying experience! We love hearing that you received amazing customer service from our team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al