Hanna Vinfast

Hanna Vinfast responded

Dear Mr. Cimini, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton location. We rely heavily on your valuable feedback for quality control. We are thrilled to hear that you enjoyed your experience with Norman, Juan, and Ernie and that all three were polite and not rude or pushy. That is what we love to hear! We hope you felt like part of the family during your visit. However, we are troubled by a couple of matters that you mentioned. We appreciate you bringing these to our attention. Your concerns are very important to us, and we would like to address them with you personally. There is always an investigation into every matter we see published. Once the investigation is complete, a member of our Management Team will be reaching out to you to discuss your concerns and hopefully provide you with an improved experience. In the event they are unable to reach you, please contact them at customerservice@offleaseonly.com. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

Jason Cimini responded

Ok. No problem!

Hanna Vinfast responded

Dear Tonylanzaratta, We are delighted to hear that you enjoyed your car buying experience with our team, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear suarezrstefany, Thank you so much for taking the time to write a review and rate your experience with Nick and Watts at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

joelviscantillo responded

Sin dudas este consecionario de autos usados ​​es lo mejor de estados unidos , es una joyita, buenos carros, exelentes precio personal atento desde la persona que mediante una llamada te hace la cita hasta el personal de oficina , en mi caso me atendio Geovanny un joven muy atento sencillo sincero respeto y con amplio conocimiento sobre autos,5 estrellas de seguro es mi calificación con ese muchacho, el manager con una sonrisa y un cariño en cada palabra que te dice que te genera un sentimiento de bienestar y familiaridad increíble , en fin me quedé sorprendido , una rapidez envidiable para llevarte tu auto, simplemente felicidades a todos , otra cosa que no por ser lo último que escribiré déjà de ser lo más importante , en mi caso no hablo inglés y es muy fácil y cómodo el saber que serás atendido en tu idioma felicito esa iniciativa de tener a varias personas bilingües en el consecionario y muy inteligente y útil que el manager sea bilingüe , en mi caso es lo más maravilloso que pude presenciar , seguro no solo volveré en algún momento sino que a todo aquel que pueda decirle mi experiencia se lo haré saber , nuevamente muchas gracias a todos

Hanna Vinfast responded

Estimado joelviscantillo, Muchas gracias por sus comentarios positivos sobre Geovanny y Off Lease Only Bradenton! Su satisfacción y su negocio significan mucho para nosotros. Estamos encantados de que haya recibido un excelente servicio profesional de nuestro equipo. Esperamos que disfrute de su nuevo vehículo y deseamos trabajar con usted durante muchos años más. Su equipo de atención al cliente solo fuera de arrendamiento - Al

Hanna Vinfast responded

Dear Amy Lee, We are delighted to hear that you enjoyed your car buying experience with Nick, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced a fast and easy sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Amobley16, Thank you so much for taking the time to write a review and rate your experience with Nick at Off Lease Only Bradenton. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new Off Lease Only Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.offleaseonly.com for more details. On behalf of the Off Lease Only Bradenton team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Eldinhdz, Thank you so much for taking the time to write a review and rate your experience with Geovanny at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Carol. Thank you so much for taking the time to write a review and rate your experience with Anne and Todd at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Erika, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Nick was helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear kessenichm, Thank you very much for your 5-Star review! We certainly appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed a great car trading experience with us, and that Jake was very helpful in that process. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination!