Hanna Vinfast

Hanna Vinfast responded

Dear Kiara, Thank you so much for taking the time to write a review and rate your experience with Stephen, Jeremy and Henry at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear ckglass10, Hearing that you had a 5-STAR experience with us is the best thing we could hope for! It is great to know that Michelle and Bill were very helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear slabrador, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your experience with Edwin, and we hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride! Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Cesar, We just wanted to let you know how much you are appreciated by Off Lease Only for your out of town business and your awesome review. We realize the time and the effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear that you enjoyed your car buying experience with Stephen and Josh, and we hope you felt like part of the family dealing with our Bradenton location. Thank you again for your business and for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear brericke, Thank you so much for taking the time to write a review and rate your experience with Geovanny at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced an awesome and simple process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear bbryant31616, Hearing that you had a 5-STAR car buying experience with us and found Edwin and Joshua to be amazing is the best thing we could ask for! We are so glad that you experienced a great sales process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear dcamp941, Hearing that you had a 5-STAR car buying experience with Michelle, Jeremy and Josh is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only Bradenton. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Sara, We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Bradenton team. We rely on your feedback for quality control. We care about your concerns with our Finance Department and would like to personally address them with you. Thank you for bringing this to our attention. A member of our Management Team may have already reached out to you to follow up with you and determine what went wrong. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience and are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns. Respectfully, Your Customer Care Team Member - Al

Hanna Vinfast responded

Hi Bill, Thank you very much for your 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our team at Off Lease Only Bradenton. Your satisfaction and your business mean a lot to us. Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination! We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Customer Service Team: Al

Hanna Vinfast responded

Dear candacecassenCandace2023, Thank you for taking the time to share your thoughts about your recent experience at our Bradenton location. We genuinely appreciate your feedback as it is of utmost importance in our reliance for quality control. We regret to hear that your experience with your first sales associate did not meet your expectations but are pleased to hear that Jake provided you with a knowledgeable and thorough presentation of the vehicle's features. Transparency and customer satisfaction are our top priorities, and we're delighted to know that Jake met your expectations in these aspects. We understand the importance of making an informed decision when purchasing a vehicle, and we're glad that Jake could provide you with the information you needed to feel confident in your choice. We understand your disappointment with the interest rates. Unfortunately, the Federal Funds Rate has increased four times in 2022 alone, with a total change from .75% to 3.25% on September 21, 2022. Rates are projected to continue to increase up to 5.6% in 2023. These rate increases have an immediate impact on auto loans. We are not the lender. We are powered by several of the nation’s strongest banks, and our finance team is committed to finding you the best rate and terms available. However, it is the lender who determines what the requirements will be for each loan, and what the rate and terms will be. Everyone’s circumstances are different, and the criteria for each loan can vary depending upon the circumstances. We take your concerns very seriously and would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and discuss any lingering issues of concern and determine what we can do to hopefully provide you with a better experience. In the event they are unable to reach you, please contact them, directly, at Bradentoncustomerservice@offleaseonly.com. We are committed to continuously improving our services and offerings, and your feedback helps us identify areas where we can enhance our customers' experiences. We're here to assist you in any way we can, and we hope to have the opportunity to serve you again in the future. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon