Hanna Vinfast

Hanna Vinfast responded

Dear joshua4012, Hearing that you had a 5-STAR car buying experience with us and found Edwin to be awesome is the best thing we could ask for! We are so glad that you experienced a smooth easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear sperera08646, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Benjamin helped you find your perfect first vehicle. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear velezabimael, Thank you so much for taking the time to write a review and rate your experience with our team at Off Lease Only Bradenton. We really appreciate the feedback and your recommendation. We hope you felt like part of the Off Lease Only Family during your first visit with us as well as your first car buying experience. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price. Thank you for joining our Off Lease Only family! On behalf of all your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Pokerbat3, We are delighted to hear that you enjoyed your car buying experience with John, Geovanny, Blake and Juan, and that you received excellent professional service from our team. On behalf of the Off Lease Only Bradenton team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Bittuninan, We regret to hear that you had such an unfortunate experience. We understand your frustration and appreciate you bringing this matter to our attention. Your concerns are very important to us, and we would like to address them with you personally. There is always an investigation into every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and determine what we can do to make things right and hopefully provide you with a better experience. If they are unable to reach you, please contact them at customerservice@offleaseonly.com. It is disappointing that the vehicle you were interested in was sold. Vehicles sell so quickly here. We realize it might sound like a sales pitch, but it is so true. We are a volume dealership. There are nearly one-hundred-fifty salespeople selling cars out of the same inventory, at the same time. It is not unusual to have two sets of customers interested in the same vehicle at the same time. Although our inventory online is updated daily, it is still a challenge to keep track of exactly what vehicle is selling and when until everything is completed. New vehicles are arriving in our inventory daily. Please don’t give up! We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Bradenton team. We rely on your feedback for quality control. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

Hanna Vinfast responded

Dear Misgro, Thank you so much for taking the time to write a review and rate your experience with our staff at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear julianpollifrone, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Geovanny helped you find your perfect vehicle. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Vostokgreenwood, We are delighted to hear that you enjoyed your car buying experience with Anne, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear betoburke1964, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with our team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Steve16671, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Jake. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only Bradenton as your Used Car Destination! Your Off Lease Only Customer Care Team – A