Hanna Vinfast

melansondiane84 responded

I already gave Jessie at Off lease Bradenton, but originally in Orlando off lease a raving review. Do you want a ticket tape parade now?

Hanna Vinfast responded

Dear melansondiane84, We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton team. We rely heavily on your valuable feedback for quality control. We are thrilled to hear that you enjoyed your experience with Jessie and that he was professional and fought for you for the right price to suit your budget. That is what we love to hear! We hope that you felt like part of the family during your visit. However, we are troubled by the 2-star rating given to Vicente in finance. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and discuss this matter and determine exactly what happened and what they can do to improve your experience in finance. They would also like to address what prompted the additional comments you posted. In the event they are unable to reach you, please contact them, directly, at customerservice@offleaseonly.com. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing any lingering questions or concerns you may have. Respectfully, Your Customer Care Team Member - Sharon

Hanna Vinfast responded

Dear Alain79, We regret to hear that your experience at our Bradenton location did not meet your expectations. Your concerns are very important to us, and we would like to personally address them with you. There is always an investigation into every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to address your concerns and determine what they can do to help you and provide you with a better experience. In the event they are unable to reach you, please contact them, directly, at customerservice@offleaseonly.com. We apologize if Mr. Pabellon was overzealous in requesting a review from you. Our sales teams are required to ask for reviews. Your feedback is important, and we take it seriously. We are disappointed to hear that you were dissatisfied with the service that he provided you with. We can assure you that this matter will be addressed with him. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton. We rely heavily on your valuable feedback for quality control. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in the best way possible. Respectfully, Your Customer Care Team Member - Sharon

Hanna Vinfast responded

Dear Santos, Hearing that you had a 5-STAR experience with us is the best thing we could hope for! It is great to know that Nick was very helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear dmbuck22, Thank you so much for taking the time to write a review and rate your car buying experience with Nick at Off Lease Only Bradenton. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new Off Lease Only Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.offleaseonly.com for more details. On behalf of the Off Lease Only Bradenton team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear jgsnyder623, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed a great car buying experience with Jordan. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Cpetrin18, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed a quick and painless car buying experience with Nick and Anne. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear felishagroover, We are so happy we could provide you with an amazing car buying experience! We love hearing that you received excellent customer service from our team. It is great to know that you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Jen, Thank you so much for taking the time to write a review and rate your experience with JW and Henry at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear solfit20, Thank you so much for taking the time to write a review and rate your experience with Anne at Off Lease Only Bradenton. We really appreciate the feedback. We hope you felt like part of the Off Lease Only Family during your first visit with us as well as your first car buying experience. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price. Thank you for joining our Off Lease Only family! On behalf of all your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear kingfarmmyakka, Hearing that you had a 5-STAR car buying experience with JW is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only Bradenton. Your Off Lease Only Customer Care Team – Al