Hanna Vinfast

Hanna Vinfast responded

Dear James, Thank you so much for your 4-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your experience with Blake. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only as your Used Car Destination! Sincerely, Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Darlene, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your experience with John Luciano, and hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride! Sincerely, Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear James, First and foremost, thank you for your business. We’re glad that you were able to purchase the car you wanted and were very pleased with your Off Lease Only experience. We appreciate your choosing Off Lease Only as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new vehicle. We look forward to working with you for many years to come. Sincerely, Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear cydneyterryn, Thank you so much for your amazing Off Lease Only review! We appreciate your time and the extra effort you take to provide your feedback. We are delighted to hear that you enjoyed your first car buying experience with Blake, and hope that you felt part of the family while visiting our Bradenton location. Thank you for your business and for choosing out of lease only as your used car destination. On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new ride! Sincerely, Your Customer Service Department - Al

Hanna Vinfast responded

Dear ortizmichael1, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our new Bradenton location. We rely heavily on your valuable feedback for quality control. We’re thrilled to know you enjoyed your experience with Alex and hope you felt like part of the family during your visit. We are sorry the trade appraisal did not go as you would have preferred. That is often an area of difficulty in the process. There are various reasons why a trade may not appraise in agreement with the owner. Sometimes mechanical, mileage, exterior or interior condition, current market value, can all be factors. Also, a dealer can seldom put the same value on a trade that the owner has. The owner has a history attached to the vehicle, memories, stories, and of course, there is always the reason why they have decided to trade it in. We have seen times where it has actually been difficult for a customer to part with their trade. It will always mean more to its owner than it will to any dealer. It can be the most delicate part of the process. Off Lease Only makes it a practice to ALWAYS offer fair market value for any car, even if you do not choose to buy one from us. This enables us to offer our traditional savings to the customer interested in purchasing your trade. However, we do care about your concerns and would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price. We look forward to speaking with you and assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

Hanna Vinfast responded

Dear cburrows12444, We are thrilled to hear that you enjoyed your experience with Fred. He is one of our best and we are fortunate to have him on our team. On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new ride! Sincerely, Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Updated response: Dear Tyler505, We care about your concerns and investigate every matter we see published. We are glad to know that you have been invited to have your car inspected and that we will determine what we can do to help. It is not uncommon for a Dealership to find multiple issues to fix. That is how they make their money. In any event, should you have any questions or concerns in the meantime, please do not hesitate to reach out to our Customer Service Team, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. We look forward to working with you and assisting you in any way we can. Your Customer Care Team Member - Sharon Dear Tyler505, We understand your concern regarding the amount of fuel in your vehicle. Most of our vehicles arrive with low amounts of fuel. Normally, when vehicles are shipped, it is preferred that they are shipped with the least amount of fuel possible. This helps keep the weight of a shipment down, which affects shipping costs, as well as avoids unnecessary amounts of flammables on board. To keep our prices as low as possible it has always been our policy to add a quarter tank of fuel to our vehicles. Imagine the cost of filling the tanks on 4,000+ vehicles, including trucks, suvs, exotics, and vehicles that require high octane fuels. Chances are, the prices would increase more than the amount it costs to fill your tank, not to mention the cost of the manpower involved in fueling every vehicle. We have policies in place that ensure we offer the lowest prices possible. We’ve found that most of our customers prefer saving thousands on the purchase of their vehicle and paying for the incidentals, like fuel, on their own. However, there should always be enough fuel to get you on your way, at least a quarter of a tank. It’s a little different with brand new cars because the manufacturer provides the cost to fill up the tanks. A member of our Management Team will be reaching out to you to follow up with you and address any questions or concerns you might have. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our new Bradenton location. We rely heavily on your valuable feedback for quality control. We are thrilled to know that you enjoyed your experience with Zach and found him to be helpful. We hope you felt like part of the family during your visit! Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price. Enjoy your new ride and we hope to see you for your next one! Respectfully, Your Customer Care Team Member - Sharon

Tyler505 responded

Good evening. I recently emailed you all about issues that arose when I took the car to the Nissan dealership today. It needs new front and rear brakes, a new engine drive belt, and the driver side door was not fixed correctly when it was in an accident. The door is unsecure and the skin is not attached to the crash bar. Please contact me so we can get this fixed. Thank you.

Hanna Vinfast responded

Dear ironej81, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to friends and family as well. We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We are thrilled to hear that you enjoyed your experience with Blake and Edwin. They make a great team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new ride! Sincerely, Your Off Lease Only Customer Care Team - Sharon

Hanna Vinfast responded

Dear Chris M from KCMO, We just wanted to let you know how much you are appreciated, by Off Lease Only, not only for your awesome, 5-star review but also for coming all the way from Kansas City, Missouri to do business with us. We realize the time and the effort required for such a thoughtful deed in writing a review, and we certainly do not want you to think that went unnoticed. But the confidence you conveyed by making the trip all the way from Missouri is remarkable and will not be forgotten. We are thrilled to hear you enjoyed your experience with Drake, and it is so good to know that his service was outstanding and that he consistently went the extra mile. You deserved it, and we hope you felt like part of the family during your visit to our new Bradenton location. Thank you for your business and for choosing Off Lease Only as your used car destination! Miles of smiles and safe travels to you and yours! Sincerely, Your Off Lease Only Customer Care Team - Sharon

Hanna Vinfast responded

Dear michaelcox0801, Your concerns are very important to us and we investigate every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and get more detailed information. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. We are glad to hear that you enjoyed your experience with Andrew and that he took good care of you. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our new Bradenton location. We rely heavily on your valuable feedback for quality control. Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price. We look forward to speaking with you and addressing your concerns. Respectfully, Your Customer Care Team Member - Sharon