Hanna Imports

Made an unnecessary flight I’d been searching for a Diesel Q5 for awhile and one turned up in Raleigh at your place. I live in Asheville so I had a friend test drive it for me. I’d been searching for a Diesel Q5 for awhile and one turned up in Raleigh at your place. I live in Asheville so I had a friend test drive it for me. I called the next day and told you I wanted to buy the car but that I was in NY for work and couldn’t pick up the car for one week. (Monday to Monday) I was informed that even though I offered to put money down the car, Hanna wouldn’t hold the car. I offered to pay in full and the answer was still no. Since the car had to be white (we own a wedding venue and drive brides around) and this was the only white TDI anywhere close I had to make it happen. I changed my work trip and flew into Raleigh with intention of driving it back. I called Hanna and told them of my plans. They agreed. I awoke at 5am to catch the flight, got an Uber to the bank to get a cashiers check and made it to the dealer. I sat for over an hour waiting for help. One of the sales guys drove the car back after I was there for about 30 minutes but evidently the car wasn’t ready. After being there one and a half hours, I had finally had enough. I went into the sales office and shared this story. One of the sales manager heard me say I had taken a flight and asked “how was your flight sir?” I responded “unnecessary!” If they didn’t have a hard to find car in stock and I hadn’t flown in without a ride home, I would have left and not bought the car. These guys are cocky. They shouldn’t advertise on their cars on the Facebook marketplace to people far away if they can’t hold a car for a week. A car marked as “sold” in the inventory would do nothing but motivate people. More

Excellent service Everything ran smooth, they made sure I got the best financing available, very professional.this was a top notch experience, will definitely use this Everything ran smooth, they made sure I got the best financing available, very professional.this was a top notch experience, will definitely use this dealership again. Thanks guys! More

Great people even better trucks Porsha Pittman was my car dealer and she was great she stayed late to make sure I got in my truck I bought and the finance department are awesome too Porsha Pittman was my car dealer and she was great she stayed late to make sure I got in my truck I bought and the finance department are awesome too they worked with me until I felt completely comfortable with the payment and the price it was a good all around experience thank you to all that helped me there More

Great car buying experience The experience at Hanna Imports was great! There was no pressure throughout the process. My salesman was very professional and even helped me look at The experience at Hanna Imports was great! There was no pressure throughout the process. My salesman was very professional and even helped me look at other cars when I asked, even though they had already brought out the car I had asked for over the phone. I also didn't want to spend the entire day there, and they moved things along to meet my needs. Would definitely recommend the guys there! More

No Pushy Sales Philippe catered to my desires in type of car and price range and did not try to push me towards a more expensive option like other dealerships. He ga Philippe catered to my desires in type of car and price range and did not try to push me towards a more expensive option like other dealerships. He gave great insight into the Nissan model and allowed me time and space to make an informed decision to purchase. Quick process to get all paperwork done and they save you a future visit to the DMV with their in house services. Even took my rental car back to Enterprise for me so I could drive off in my new car. I also left with a very satisfying monthly payment! More

Great Care! Went in with a bit of hesitation, came out with an amazing automobile! Easy, natural, quick, workable, listened, and was extremely caring/helpful! Th Went in with a bit of hesitation, came out with an amazing automobile! Easy, natural, quick, workable, listened, and was extremely caring/helpful! Thank you! More

Good customer service Although my car was not cleaned after I purchased it my overall experience was good. Taraja was very personable and professional. He answered all of o Although my car was not cleaned after I purchased it my overall experience was good. Taraja was very personable and professional. He answered all of our inquiries and assisted with the process as it moved smoothly. I appreciate all of his hard work! I would recommend the dealership and Taraja to others. More

Great Salesman Everyone was so helpful. They helped in making our decision easy for purchasing this suv. Thank You for your service. Look forward to future busines Everyone was so helpful. They helped in making our decision easy for purchasing this suv. Thank You for your service. Look forward to future business. More

Philippe Was Great! Had an amazing experience! Love the car and the staff. Really assisted me with everything I needed to be happy. I would definitely recommend them! Had an amazing experience! Love the car and the staff. Really assisted me with everything I needed to be happy. I would definitely recommend them! More

Pleasing their customers is their goal They went over and beyond to find the car that my wife was pleased with . Great team effort. I will be back for any next car. They went over and beyond to find the car that my wife was pleased with . Great team effort. I will be back for any next car. More