Hanlees Napa Subaru

Cherry Cubangbang reached out to me about my interest in buying a Subaru Forester. She was excellent in meeting all my needs. Hanlee's made the buying experience smooth and easy, quickly getting my new c buying a Subaru Forester. She was excellent in meeting all my needs. Hanlee's made the buying experience smooth and easy, quickly getting my new car ready to leave when I completed my paperwork which included a quick price for my trade-in. Hanlee's was great and they exceeded my expectations, I only wish it was closer to where I live in Petaluma. I refuse to deal with the Subaru dealer in Santa Rosa due to horrible experiences with sales and service. I'll drive the 30 miles for great service any day! Thank you, great job! More

No real pressure and they worked with us and we were happy with our purchase. happy with our purchase. More

The mechanic was kind,professional, and did a great job, going above and beyond what was required. going above and beyond what was required. More

Kevin was fantastic l. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again. More

Service representative is very friendly and thorough. Sometimes the service to the car is sloppy, this time the mechanic forgot to reset the electronic system in the car. After the service it continued Sometimes the service to the car is sloppy, this time the mechanic forgot to reset the electronic system in the car. After the service it continued to state I was due for a service. Another device I had, the fluids were not filled even though that was part of the service, these instances makes me feel like I’m not getting what I am paying for mechanically. The experience with front of house was fantastic and I always appreciate the free pick up service to get to work. More

cherry is a go to person from intial call to following up from inevntory to otd pricing. she helps us find a right vehicle at right price. actually due to her excellent customer service we drove 60 miles a from inevntory to otd pricing. she helps us find a right vehicle at right price. actually due to her excellent customer service we drove 60 miles away to purchase this vehicle. Evebthough we had 2 subaru dealerships within 10 miles both had horrible customer service. we are greatful for cherry and would higely recommend napa subaru to anyone who is looking for new or used vehicle in todays market. thank you Cherry Cubangbang More

Everyone was kind and professional. All had smiles on their faces and seemed unfamiliar with the word "no".Thank you Dominique, Victoria, Yvonne, and Ron All had smiles on their faces and seemed unfamiliar with the word "no".Thank you Dominique, Victoria, Yvonne, and Ron More

Josh was friendly, knowledgeable, and a pleasure to purchase from. We had a wonderful experience from initial inquiry to purchase. purchase from. We had a wonderful experience from initial inquiry to purchase. More

I would not recommend this dealership for service. I feel they do not stand behind their service and the customer service was non-existent. I felt the service manger, Kevin, did not do a great job co I feel they do not stand behind their service and the customer service was non-existent. I felt the service manger, Kevin, did not do a great job communicating with the customer on the status of the car and unwilling to stand behind their service that did not repair the car on the first visit. The car was brought in for service a week before and had some work done, but the problem did not get fixed. The car was brought in the next week for another appointment for the same problem and this time it did get fixed. The dealership did not stand behind their service and I was basically charged for two services that should have been done at the first service appointment. They should have discounted more the $100 for a job that should have been taken care of the first time it was dropped off for service. I have been a customer at this dealership for the past 7 years and have never had a problem before. They were always willing to work with the customer and stand behind their service. After this last service experience I will not be returning to this dealership for service.. More