Hanlees Napa Subaru

I had an idea of what I was looking to expect before going into the dealership. Had done a lot of homework and knew the vehicle I was interested in was in high demand. I called Dominique and told her wh going into the dealership. Had done a lot of homework and knew the vehicle I was interested in was in high demand. I called Dominique and told her what I was looking for. She went on the lot, and texted me pictures of the two cars that fit my needs, with the window stickers. When my wife and I got to the dealership, she had the two cars ready for a test drive. Since I knew that I was probably going to pay MSRP due to supply and demand, it was nice to see that the dealership went $1k under sticker. Every other dealership I talked with said that Sticker is what they are selling the car at, because everybody wants that car, and there is a waiting list. They were $400 under the KBB trade-in value for my car, but I wasn't going to argue about $400. It was 12 years old, with a lot of miles. In short. I didn't feel any pressure from Dominique or the finance manager. Overall it was a pleasant experience. More

The gentleman who checked me in when I dropped off my vehicle was absolutely wonderful. I would want him as my service advisor every time. vehicle was absolutely wonderful. I would want him as my service advisor every time. More

The employees are wonderful but the issues with my car are ridiculous. I’m afraid my 2019 Subaru is a lemon. are ridiculous. I’m afraid my 2019 Subaru is a lemon. More

Courtesy and prompt service with great explanation of work completed on my vehicle. Highly recommend this dealer for sales and service . work completed on my vehicle. Highly recommend this dealer for sales and service . More

First experience buying a car. Was very pleasant and didn't pressure me into something I didn't feel ready for. Was very pleasant and didn't pressure me into something I didn't feel ready for. More

Appointment was 11am and finished at 130pm. There was oil left at the oil filter that was not wiped clean. There was oil left at the oil filter that was not wiped clean. More

Very nice and knowledgeable people. Helped to fix various minor issues with my Subaru. Clean. Helped to fix various minor issues with my Subaru. Clean. More

Everything I wished for. Ron Cooper was great and honest. There was a lot of attention paid to extended warranty. I must have had to decline 5 times. Same old line…”are you Ron Cooper was great and honest. There was a lot of attention paid to extended warranty. I must have had to decline 5 times. Same old line…”are you the ones who inquired about warranty?” Other that , Mike followed up today. Thank you! More

I was sent this survey and my car is not finished. They have had it for 7 weeks at this point. Very little communication They have had it for 7 weeks at this point. Very little communication More

Very friendly staff. They gave MA a ride to kohl's and picked me up. They gave MA a ride to kohl's and picked me up. More