Hanlees Napa Subaru

Clean comfortable waiting area. The manager very helpful, courteous and knowlegeable letting me regarding my extended warranty which I will only know if I dig in my paperworks ( he The manager very helpful, courteous and knowlegeable letting me regarding my extended warranty which I will only know if I dig in my paperworks ( he save me that trouble.) The two gentlemen who meet me as soon as I came are as good as the manager. I have an early appointment that day and it starts right cause Subaru Team made it right. Go Team Go. SUBARU TEAM ROCKS⭐️⭐️⭐️⭐️⭐️ More

Thorough and friendly customer service. Always helpful answering questions about features on the car. Great service department. Always helpful answering questions about features on the car. Great service department. More

Everyone I interacted with went above and beyond baseline service. The person who checked me in was knowledgeable and polite, and patiently explained things to me every step of the way, taking the time to go service. The person who checked me in was knowledgeable and polite, and patiently explained things to me every step of the way, taking the time to go get clarification from the mechanic if she wasn’t clear herself on something. From her answers I could tell the mechanic really took his time explaining the situation to her and cared greatly about the safety of the car and the quality of his work. The shuttle driver was really great as well. Thank you! More

The diagnose for the car too expensive and to change my Battery. Gong there is not reasonable. Go there because of the parts. Service I rather go to similar shop. Battery. Gong there is not reasonable. Go there because of the parts. Service I rather go to similar shop. More

I’ve never worked with someone as accommodating, pleasant, and honest as Lily was when it comes to these types of purchases. She went way above and beyond to find the car we were looking for and was pleasant, and honest as Lily was when it comes to these types of purchases. She went way above and beyond to find the car we were looking for and was always responsive. I would hire her to lead my software companies customer service team if she ever leaves car sales! More

Very nice people, always happy to help. Do excellent work. My car comes out cleaner than it went in. Do excellent work. My car comes out cleaner than it went in. More

Was hoping to get work done in one visit not 3 weeks apart. Was told it could be done because both parts were in stock at hanlee. apart. Was told it could be done because both parts were in stock at hanlee. More

Done on time. Not pressured into doing any unnecessary work. Friendly service rep. No problems. Not pressured into doing any unnecessary work. Friendly service rep. No problems. More

Attentive service staff and techs. Respectful and easy to talk to. Great listeners. Understanding and reliable. Respectful and easy to talk to. Great listeners. Understanding and reliable. More