Hanlees Napa Subaru

Very receptive to sell me a car. Happy with my car and everyone there This is the second time I've had to do the survey. That is why not a 5 Happy with my car and everyone there This is the second time I've had to do the survey. That is why not a 5 More

Janeen was excellent in coordinating with Vic's Auto Glass and my service. The work was done in a timely fashion, and the work done was described in detail. Glass and my service. The work was done in a timely fashion, and the work done was described in detail. More

Cherry was very efficient and kept me appraised of the search for my car! She did an excellent job of walking me through the purchase process and explaining how to operate the systems of the car. search for my car! She did an excellent job of walking me through the purchase process and explaining how to operate the systems of the car. More

Ron and Billy were great! Their customer service is beyond compare. We will shop at Hanlees Subaru Napa in the future. Their customer service is beyond compare. We will shop at Hanlees Subaru Napa in the future. More

Welcoming and friendly as always Service with a smile Always explaining and answering questions I have. Always explaining and answering questions I have. More

Excellent Very helpful and nice I will recommend my friend And family Staff are friendly and no waiting friend And family Staff are friendly and no waiting More

Dealer was responsive and showed good customer service Would have preferred to get a call the car was done as I didn't hear the text come through. That's was my only issue other than that the visit was sm Would have preferred to get a call the car was done as I didn't hear the text come through. That's was my only issue other than that the visit was smooth More

There are different people every time I go. Major turn over there. I prefer Santa Rosa Subaru Major turn over there. I prefer Santa Rosa Subaru More

At first I was frustrated until they realized it would be unfair for me to have to pay for an issue that I have no control of especially considering how much extra I pay for warranty coverage. I am still unc unfair for me to have to pay for an issue that I have no control of especially considering how much extra I pay for warranty coverage. I am still uncertain if the issue was fixed because I haven't driven in the rain since then. More

Had an a/c compressor leak which was finally diagnosed December, but technician put in dye last service. Janice suggested I contact Subaru HQ for warranty consideration. They offered to reduce my cost by December, but technician put in dye last service. Janice suggested I contact Subaru HQ for warranty consideration. They offered to reduce my cost by 80%. I appreciated that very much. More