Hanlees Napa Subaru

Absolutely wonderful. Very knowledgeable and so helpful with everything. A really great experience due to her outstanding customer service Very knowledgeable and so helpful with everything. A really great experience due to her outstanding customer service More

Unfortunately long and drawn out. A test drive of at least 20 miles after servicing to clear codes would have saved multiple trips back. A test drive of at least 20 miles after servicing to clear codes would have saved multiple trips back. More

Excellent and professional Really enjoyed the service performed on my car. Would bring back Thanks performed on my car. Would bring back Thanks More

Came in for the 36,000 mile service, for some reason the 30,000 mile service was performed instead. Also would have appreciated if the service writer could give me insight on what the color ratings mean and 30,000 mile service was performed instead. Also would have appreciated if the service writer could give me insight on what the color ratings mean and what I should expect. More

Very good communication on what was going to be done to the vehicle and what needs to be done to the vehicle on the next maintenance the vehicle and what needs to be done to the vehicle on the next maintenance More

Good service. A bit slow. My car is giving me an alert that I'm due for service and need an oil change even though it was just serviced. I think they forgot to res A bit slow. My car is giving me an alert that I'm due for service and need an oil change even though it was just serviced. I think they forgot to reset the service notification. More

Repairs were completed quickly Repairs under warranty for transmission, axle, and wheel bearing. Bodacious Godzilla transmission, axle, and wheel bearing. Bodacious Godzilla More

The overhead light in the front was leaking water. They told me the plugs in the sunroof needed to be cleaned. The lights are still leaking water when it rains and only one works. They told me the plugs in the sunroof needed to be cleaned. The lights are still leaking water when it rains and only one works. More

No pressure selling but inattentive sales/support personnel Poor customer service overall and lousy post sale support personnel Poor customer service overall and lousy post sale support More

Efficient, knowledgeable, kind She was very patient & explained the process/procedure to address my concerns. Quickly arranged a ride for me when I realized the time commitment. explained the process/procedure to address my concerns. Quickly arranged a ride for me when I realized the time commitment. More