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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
606 Reviews

606 Reviews of Hanlees Hilltop Toyota - Service Center

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May 27, 2023

Very much appreciate being able to get a service appointment right away, unlike other local dealers. Friendly and efficient service. More

by joseph.calger
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
May 26, 2023

The mark-up on services is ridiculously high. Staff is courteous. The young man who’s driving the van service deserves to have an opportunity to become a tech. Overall, good people here, just hig More

by FRANKL11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Van Young Man
May 25, 2023

Overwhelmed; Short Staff; Service that I agreed to was unclear and cost $250.00 more than I thought it would. More

by frallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work for Tom
May 25, 2023

These guys are on top of it! Prompt responses about car availability. No pressure tactics. Genuine desire to make the customer happy! More

by NJCOAKLAND
Recommend Dealer
Yes
Employees Worked With
Ricky salesman
May 25, 2023

Jose in Service at Hilltop Toyota was absolutely wonderful and helped me so much !!! He was attentive, the perfect combo of being professional and personable , listened to my concerns, acted on them More

by SUZANNE_MARIE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Hilltop Toyota 5 Stars
May 25, 2023

Interaction led me to feel that Toyota was dishonest and suspicious. Representative almost charged me for service that was not performed. More

by Tg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie
May 25, 2023

At Toyota Hanley in Hilltop are very expensive over priced for oil changes. They charge me $137 for a regular oil change and I’m pissed. More

by BGRANT1325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Nguyen
May 25, 2023

Hi ; im bien there yesterday & I appreciated 💯 percent liked it to do check up to my car 🚙 !!! More

by JO.X2BAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
January 27, 2021

I have successfully used the Hanlees Hilltop Toyota service department for my 2014 Tundra these past 5 years. So far I have not experienced any major issues with them. More

by michaeltbanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Murphy, Liliana Qualls
January 13, 2021

The service here is usually good, but not this time. The most upsetting thing was that one of the service representatives wasn't wearing a mask. I don't think they are serious about ensuring the safety of t More

by Misti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Nguyen
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