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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
606 Reviews

606 Reviews of Hanlees Hilltop Toyota - Service Center

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June 01, 2023

Great service and Scott L. was kind and provided me all my options and didn’t pressure me and try to up sales me. More

by Jnguyen166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
Jun 01, 2023 -

Jnguyen166 responded

Good service

June 01, 2023

This dealership should take more pride in the customers that it serves and research and find out if a person is still under warranty enable 2 get the services that I warranty waorange it would be very much More

by Slimgilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Hayashi, Rafael Carballo, Alex Fird, Felipe Cortez, Tom Nguyen, Tito Anopol, Zack Greene, Ashley Campbell, Areli Carrillo
May 31, 2023

The original service advisor who I worked with was kind and professional. However I was overcharged by $2,000 on the invoice that was prepared by a different service advisor. I had to talk to the original More

by malaikagray5
Recommend Dealer
No
Employees Worked With
Jesse
May 31, 2023

No point in having an appointment. I waited 30 past my apt time mins just to be checked in and I was the only car there. They were extremely short staffed. I also waited 30 mins past m More

by Whyisthisneeded
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Nguyen
May 30, 2023

Extra charges were implemented in my maintenance appointment after requesting only an oil change and tire rotation. I definitely feel cheated and scammed. More

by RCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023

They always pay attention to customer's concerns and try to give the best, friendliest service. I would recommend them to anyone except they're not inexpensive. My recent service experience cost over $130 More

by SUSANHYBLOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
May 28, 2023

To many new personal not really engaged with old Customer, not enough advise or any sugestión base on the maturity of the vehicle history. More

by FRANKSOLORZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
May 28, 2023

This is the worst service center in the world I never seen before like this service center More

by RAKESHTHAPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Nguyen
May 27, 2023

Great service . Thank you very much.See you next time.For a routine car check. More

by Percondor13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
May 27, 2023

I got there for my appointment and was attended right away and good costumer service More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jacobs
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