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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
607 Reviews

607 Reviews of Hanlees Hilltop Toyota - Service Center

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June 14, 2023

With appointment drop up facility no with out appointment no drop. Which is not fair Thank you More

by Sirjana
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
June 14, 2023

Great customer service always welcoming . Keep me updated on any service that is needed . Always checking for pending recalls so my car is serviced properly ! More

by Ohana143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
June 14, 2023

When I drop off my truck for a service it has only 1111 miles on it. When it was fished it had 1126 miles. When I check the Toyotas app it jag registered 8 harsh accelerations 6 harsh cornering. It seems t More

by MIENSEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one was listed
June 14, 2023

Man who helped me check in was very nice and personable. Appreciated him a lot. My car took twice as long as I was told it would and all I needed was an oil change and I had to wait in lobby the whole time, More

by SOPHIAMACIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
June 14, 2023

The service staff for check in is very welcoming, accomodating and helpful. The thing they need to improve is always a long wait, just to check in your car, it takes almost an hour and you have to w More

by ANALIZAROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remembered the name who checked in my car.
June 14, 2023

It was a good service and even more a better customer service. Loved it a lot More

by Bigyan2002
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
Jun 14, 2023 -

Bigyan2002 responded

It was a good experience

June 13, 2023

Jessie in the Service Departnent was efficient, thorough, respectful, and kind. What more could one ask for? More

by LARKIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie - Service Dept.
June 13, 2023

Service was quick and efficient, the shuttle was a smooth ride also. I would come back. More

by prattsamuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Lantican
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2023

Very rude and unprofessional. Trying to sell more service without even knowing which car was mine. More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonia Abukweik
June 09, 2023

The Service was prompt, professional, and pleasant,, and I will definitely return.to Hilltop Toyota More

by jbonthom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
see my paperwork
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