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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
631 Reviews

631 Reviews of Hanlees Hilltop Toyota - Service Center

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July 16, 2023

After 7 months of waiting and $4500 in service, my car was returned absolutely filthy, the parts I asked to be returned weren’t, and the promised discount wasn’t given until I went back and asked for it a More

by Svenska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

As usual, my entire experience for my RAV4 service was excellent. I always wait for my car, and the wait time was no longer than necessary. 🙂 More

by lauriew_1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servive
Jul 15, 2023 -

lauriew_1959 responded

I verify this reviee

July 15, 2023

Very unwelcoming, unhelpful and unfriendly staff. That’s all I can say. Need to be immediately improved staff attitude towards customers. More

by Lobsang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Manager Anthony and Sales person Armando, Service Dpt. Manager Scott
July 14, 2023

Our service provider was very confident and comfortable to talk to. Where were the “deals”? More

by MR.COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great guy
July 14, 2023

They were courteous and efficient. Was able to use an online discount from their website for my oil change. More

by DANWHITMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Sonia Abukweik
July 14, 2023

Great service and customer service! !! I would recommend this dealership to anyone that wants to buy a new car. More

by YENICUP_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Del Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

Unnecessary over charges. Incomplete work as estimated. Service completed does not match Toyota maintenance guidance More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
July 13, 2023

Good costumer service and Good atencion amable and celan place thank you very much excelent service More

by BOBWESTBAYAREA510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service , Audrey Ryan
July 13, 2023

Very friendly place. I love that they have shuttles, but it would be nice to have shuttles on weekends too. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

The best customer service and I will recommend a friend to Hilltop Toyota. To get services for there car More

by KHANSOUVONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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