Back

Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
632 Reviews

632 Reviews of Hanlees Hilltop Toyota - Service Center

Sort by
August 29, 2023

Clerical Staff was shorthanded and clearly irritated that day. They were not customer friendly the day of my service.. Technician service reps were great and apologetic for any delays caused in the servic More

by VANHM510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Always get a perfect service people who work at this location are very professional thank you More

by EVELYNALZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia
August 29, 2023

Very good . The intake person did a very good job explaining the details of service and maintenance. More

by mphongbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Williams
August 29, 2023

My service advisor, Jose, was super communicative and kept me apprised of the status of my vehicle. My vehicle was carefully serviced and done in a reasonable time. More

by Sean T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cadena
August 29, 2023

Overcharges, charged $631 for a checkup didn't do any work at all, why? I do not understand they only did an oil change, looked at my brakes and tires More

by debmac69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahin Lee
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Joseph was prompt, efficient, friendly and transparent. Felt respected and appreciated as a customer. Thanks! More

by SAN733301
Recommend Dealer
Yes
Employees Worked With
Joseph
August 28, 2023

Very good not only that closed to my house love it and keep coming back More

by FLORANTE.VICTORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Benavides
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2023

The Toyota Dealer is 100% thief without checking the tire thoroughly they were selling me a tire for $300.00. The tire had a small nail which didn't go through and was not leaking and on top of that, they to More

by SRATNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2023

Warning light came on after 1st visit. Issue not resolved after 2nd visit. Due to safety issues I could not come back, but when I called to ask what to do twice, calls were not returned? More

by Gisolauno
Recommend Dealer
No
Employees Worked With
Jose, Eric and Scott
August 26, 2023

Jenny who helped me with my appointment, answered all my questions and was very helpful. I would go back again . More

by Rico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
36
...