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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
632 Reviews

632 Reviews of Hanlees Hilltop Toyota - Service Center

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September 02, 2023

Worst dealership, they told me I can't drive my car because my brakes was really bad and told me they going to charge me 800 just for oil change, and the brakes. I just went to O'REILLY and ordered th More

by MARTHALICIA87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahin Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2023

All was kindly. When I checking in . I was waiting about 2 hours for the service . More

by EVAMENDOZA56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

Very welcoming. I love Toyota. Helpful. Calm. Assured. True. Accommodating. Appreciate people being themselves and more More

by Rhex18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never met any of them
September 01, 2023

Always great service and knowledgeable service people Keeps you updated on your car. Always makes sure you know they are informed. More

by lmorlock2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
September 01, 2023

Advisor and Manager lacked their minimum working ethics and skills. Very poor customer service and only money making business. More

by Radha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Haile, scot
September 01, 2023

Did not rotate my tires. Left my lights on when I picked up my car. Left my Hood dirty after changing oil. Left the dirty paper matt in my car. Never coming back to this deal More

by kevindiaz
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department
September 01, 2023

Our issue was addressed as quickly as possible the next day, minimum wait that day. More

by EMcIntosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
August 31, 2023

Hi i'm so happy with Hilltop toyota, very good costumer service and helpful people. More

by madhukarkikc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Yesterday's experience was unusual. Normally my car is ready within the time promised. Yesterday it was two hours past the time promised and no one called to let me know. I tried callin More

by DLYNCH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
August 30, 2023

The Service Department did an excellent job in diagnosing and correcting the issue which caused the check-engine light. More

by J5104837751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cadena
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