Back

Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
632 Reviews

632 Reviews of Hanlees Hilltop Toyota - Service Center

Sort by
October 01, 2023

The staff was very efficient and the man who helped us spoke Spanish very friendly and the person in the workshop was also very friendly, and I loved the work thanks to all the staff, from the one who gre More

by ANA76HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

Everyone who works here is very customer-focused. Quick intake with my service appointment. Efficient work. Shuttle drop/pickup service is helpful. Perhaps Toyota should upgrade the shuttle used to o More

by nhart87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josephine, Michael
Sep 30, 2023 -

nhart87 responded

Thanks for the great service

September 30, 2023

Jenny provided excellent service and also provided me with transportation to and from home. My overall experience was excellent. More

by SABIRNAJLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny (Service)
September 30, 2023

Jen helped me out, and she did amazing job in getting what I need for my car. She asked so much questions in what I’m there for More

by JONAHFROMSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
September 28, 2023

Not really good customer service from all most all advisor . I’m a regular customer and I take my brother car also for the service and they said there was a oil leak and need to change but when I went More

by bao.button
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
September 28, 2023

I am happy with the service they provide, especially the women who took care for me. I already wrote the reviw for the last service More

by Zuzannalw
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I didn’t interact with the manager
Sep 28, 2023 -

Zuzannalw responded

I already wrote

September 28, 2023

It was long waiting even I had an appointment, and after 25minutes someone came in to asked, that was little disappointed More

by kabinsilwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do know who was
September 26, 2023

Excellent customer service. Discussed my needs for my car. Very personable and professional. Received car back sooner than expected. More

by SANDRA_GEMINI16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila Garner
September 26, 2023

The service advisor is friendly but the in-store coffee and beverages is not well served. Service rate is high and there isn’t any car wash and vaccum service. Moreover, there should be a checklist walk-th More

by ukyab76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Williams
September 24, 2023

Very good. Helpful. Always on time. Location convenient. Service helpers convenient and knowledgeable. Like the service. More

by Anniem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
31
...