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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
632 Reviews

632 Reviews of Hanlees Hilltop Toyota - Service Center

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November 27, 2023

Service Rep was prompt and courteous, the driver was pleasant and the service took less time than estimated. More

by rem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2023

I still have the same problem with my car you charge me over 314.00 for nothing More

by Johnsidneyjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
November 25, 2023

The staff were very helpful and courteous. The service advisor I had kept me well informed on what was happening with my vehicle. Everything was fine. More

by BARDBSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
November 22, 2023

Easy, convenient, informative, car was ready when promised, smooth transaction, friendly staff, inviting. Snack and drinks were a plus , seating was limited but was unusually crowded for a Monday mor More

by leisheung548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
November 21, 2023

It’s always a hit and miss with the service department. I made an appointment at 9:30am. Arrived 9:25am and there were already 2 cars ahead of me. I didn’t get greeted by a service representative until 9:5 More

by ra3ra3!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team and front desk.
November 21, 2023

Very professional. Always very welcoming Its always a pleasure getting greeted by Mike, he makes one feel like family at Toyota More

by 1234
Recommend Dealer
Yes
Employees Worked With
Mike
November 20, 2023

The prrson on the front service desk is so accomodating and helpful and knows her job very well More

by Jun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
November 19, 2023

My appointment was at 8AM. I was there at 7AM, first in line. A nice lady came down, greeted me good morning and asked if I have an appointment. She gave me my number. They ope More

by Jakeyboie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name. But she’s the one with a cross tattoo on her right arm and a butter with wings on her left leg.
November 19, 2023

Folks were friendly, knowledgeable and easy to work with I said everything in my first message More

by NCOLES
Recommend Dealer
Yes
Employees Worked With
Mike
November 18, 2023

Friendly, efficient, courteous and does work in a timely manner. I’m glad I was able to get to and from work in an Uber. More

by OISHICOMLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael who took care of me was 5 star
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