Hanlees Hilltop Toyota

I brought my Sienna in for service as I normally do. I had made an appt to avoid the nin apot line but I noticed on this they were not directing the people who had appts. to the different line as before s had made an appt to avoid the nin apot line but I noticed on this they were not directing the people who had appts. to the different line as before so I waited in the regular line. I was in fir the major maintenance, after reviewing it items in the major maintenance why after I got my car back I am told I would have to pay for a tire rotation? I just spent over 1,000 dollars on the major and could get my tires rotated? Seems like to services provide over the years do not match the money that is paid for them. I just see a large part going to labor cost. I guess this is a sign of the times. I used to feel being my car that I was getting a good value, not so sure anymore. I have been with Toyota for a few decades and have purchased a few models in the past so this is not a one off feedback. Hopefully this read by a real person and not simply drop in a database to never be read. Thanks More

Superb service from Mike and Paul! I've been a customer of Hanlees Hilltop Toyota for over 25 years. I have been coming here because of the great, honest, efficient, professional and I've been a customer of Hanlees Hilltop Toyota for over 25 years. I have been coming here because of the great, honest, efficient, professional and knowledgeable service I get from employees like Mike at service and Paul at parts. No matter what the issues I as well as my family have with all our multiple Toyota cars, Mike and Paul are able to provide a superb/excellent quality of service. Mike and Paul are the reasons why I will only bring my car to Hilltop Toyota. More

GREAT service by Megan De Torres I came in without an appointment and Megan De Torres was so helpful to get my maintenance done the same day. She is a real gem! Thank you! I came in without an appointment and Megan De Torres was so helpful to get my maintenance done the same day. She is a real gem! Thank you! More

The quality service provided by Ms. Megan De Torres I've been at Hanlees Hilltop Toyota the last two Saturdays for maintenance service of my Toyota Corolla S 2012 and Highlander XLE 2017. During tho I've been at Hanlees Hilltop Toyota the last two Saturdays for maintenance service of my Toyota Corolla S 2012 and Highlander XLE 2017. During those two times, Ms. Megan De Torres (Service Representative) was always taking good care of my needs. She is very professional, courteous, and very helpful to me in particular and to other customers in general.. During my wait, I observed her and found that she is consistently assisting other Hanlees Toyota customers. I am duty bound to inform Hanlees Toyota management/owners that Ms. Megan De Torres is a prized asset to the organization. Whenever my cars need service, I would prefer to have the day that Ms. De Torres is on duty. More

Service Always excellent honest service !!!! Mike and Paul give the best service ever !!!!! I have never had any issues or problems 👍🏼 Will only bring my ca Always excellent honest service !!!! Mike and Paul give the best service ever !!!!! I have never had any issues or problems 👍🏼 Will only bring my car to Hilltop Toyota More

Service on my 2016 Toyota I brought my car in for its six month service and it was done efficiently and excellently and speedily. I did not have a long wait. I was able to driv I brought my car in for its six month service and it was done efficiently and excellently and speedily. I did not have a long wait. I was able to drive home in less than two hours. And the car drove well. Thanks, Rebecca More

Poor staffing! When I dropped off my car in the morning, there was only one shuttle driver. After explaining that it would be an hour and a half to take me home, I t When I dropped off my car in the morning, there was only one shuttle driver. After explaining that it would be an hour and a half to take me home, I took an Uber. After my car was finished, I asked for a pick up. No one called. I called service multiple times and there was no answer, I finally reached someone and was picked up at 5 p.m. More

What happened We have always had good and proper service at your dealership. However this last time we had an appointment at 11:20 AM. They didn’t even get to the We have always had good and proper service at your dealership. However this last time we had an appointment at 11:20 AM. They didn’t even get to the car until way past an hour later and it was finished around 3 o’clock. Very unsatisfactory and unusual for your service department. It seems like it would be easier not to make an appointment and just come in and take Your chances More

$500 More than I ordered Douglas Campbell was my Service Advisor in the past few times and I was satisfied. This time my Service Advisor was Brad Reid, who insisted $800 pack Douglas Campbell was my Service Advisor in the past few times and I was satisfied. This time my Service Advisor was Brad Reid, who insisted $800 package while I ordered online $245 Factory Recommended package. When I got home and recorded what was done, I found that Fuel System Flush/Treatment was done the second time in a row. My car has been serviced by Hanlees every 5,000 miles, he should have all records on what had been done. I was shocked to see such deceptive practice as Brad did, without checking my records, giving me only one choice that includes unnecessary services and charging 3 times of the Factory Recommended. I need be refunded for at least Fuel System Flush/Treatment. More

Poor customer service!!! Poor staffing!! I made an appt at 1130, waited in the bay in my car for 30min before being seen! When i called to complain to service manager, the fr Poor staffing!! I made an appt at 1130, waited in the bay in my car for 30min before being seen! When i called to complain to service manager, the front desk left me on hold for over 5 min. Then when i called back, the phone kept ringing. Very poor customer service!! Unacceptable. Needs new manager!! More