Hanlees Hilltop Toyota

Really above and beyond. I bought a RAV4 here. Toyotas are in short supply right now, but they made what could be a trying experience (finding one!) really calming and reas I bought a RAV4 here. Toyotas are in short supply right now, but they made what could be a trying experience (finding one!) really calming and reassuring. Richard Machado is great! No B.S., explained the process in detail, kept in touch during the process. No high pressure, and honesty about my chances of getting a car. Unlike other E. Bay dealerships I talked to. Highly recommend More

At Toyota Hanley in Hilltop are very expensive over priced for oil changes. They charge me $137 for a regular oil change and I’m pissed. priced for oil changes. They charge me $137 for a regular oil change and I’m pissed. More

Disappointed with Hanlees Hilltop Toyota. I am trying to buy a new car and was referred by Costco. We agreed on a price for the car I want, it's not the salesman, he's fine. First, the manager talked down t buy a new car and was referred by Costco. We agreed on a price for the car I want, it's not the salesman, he's fine. First, the manager talked down to me, which I don't appreciate. Then their back-office has been dragging their feet for a week. I have a loan (check in hand) and the down payment. I've been waiting a week. The salesman admitted today that the back office hasn't done a thing. Customer service here is a zero. More

I have successfully used the Hanlees Hilltop Toyota service department for my 2014 Tundra these past 5 years. So far I have not experienced any major issues with them. service department for my 2014 Tundra these past 5 years. So far I have not experienced any major issues with them. More

The service here is usually good, but not this time. The most upsetting thing was that one of the service representatives wasn't wearing a mask. I don't think they are serious about ensuring the safety of t most upsetting thing was that one of the service representatives wasn't wearing a mask. I don't think they are serious about ensuring the safety of their customers and employees. When they gave my car back to me, they left all the papers on the seat and floor and on the rearview window. Everything in my backseat was on the floor for some reason I don't understand. It was as if someone purposely swept everything to the floor. More

We purchased battery and it was not secured safely. It is dangerous for my Yaris. Manager has not responded my request. Not responsible and good service! dangerous for my Yaris. Manager has not responded my request. Not responsible and good service! More

The service was good as always. However, the shuttle service was unsatisfactory. I reserved a shuttle when I made the online appointment. Once there, there wasn't a shuttle for me. Finally someone to service was unsatisfactory. I reserved a shuttle when I made the online appointment. Once there, there wasn't a shuttle for me. Finally someone told me my name had to be on the board. If I had reserved ahead of time, my name should have been on the board. By this time I had waited for over an hour. I ended up having to call my wife to come get me. Next time I'll just skip the shuttle service as it seems unreliable. More

disappointed with the service. scheduled an online appointment for oil,filter change, rotate tires, check brake lining . ask the service tech to have the driver side rear tire for l scheduled an online appointment for oil,filter change, rotate tires, check brake lining . ask the service tech to have the driver side rear tire for leak. been adding air almost every other week. she said they dont do vulcanizing. I told her just check for any leak ( they can just dunk it in the water tank and see if theres air bubble, while rotating the tires.) so i can take it to costco for repair. after the service. did not hear about leak tire. this afternoon, had to add air at costco. costco tech told me that tire only read 25psi. and had to keep an eye on it. so toyota did not check for leak on that particular tire. More

I appreciate the professional touch offered by the staff here at Hilltop Toyota. The free donuts or cookies and coffee are a plus. I try to resist, but I never can. here at Hilltop Toyota. The free donuts or cookies and coffee are a plus. I try to resist, but I never can. More