Hanlees Hilltop Toyota
Richmond, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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This dealership should take more pride in the customers that it serves and research and find out if a person is still under warranty enable 2 get the services that I warranty waorange it would be very much that it serves and research and find out if a person is still under warranty enable 2 get the services that I warranty waorange it would be very much appreciated instead of jumping the gun and charging us and then finding out later on that oh you still have a warranty More
The original service advisor who I worked with was kind and professional. However I was overcharged by $2,000 on the invoice that was prepared by a different service advisor. I had to talk to the original and professional. However I was overcharged by $2,000 on the invoice that was prepared by a different service advisor. I had to talk to the original service advisor to make sure I had a fair and accurate price, who apologized and dropped the price back down. This initial overcharge meant that I couldn't get my car for 3 days until that particular service advisor returned. More
No point in having an appointment. I waited 30 past my apt time mins just to be checked in and I was the only car there. They were extremely short staffed. I also waited 30 mins past m I waited 30 past my apt time mins just to be checked in and I was the only car there. They were extremely short staffed. I also waited 30 mins past my “promise” time for completion and that was after a buffer of an additional 30 mins was added to the estimated job time. No sorry or thank you or can we offer a car wash for your troubles was offered. More
Extra charges were implemented in my maintenance appointment after requesting only an oil change and tire rotation. I definitely feel cheated and scammed. appointment after requesting only an oil change and tire rotation. I definitely feel cheated and scammed. More
They always pay attention to customer's concerns and try to give the best, friendliest service. I would recommend them to anyone except they're not inexpensive. My recent service experience cost over $130 to give the best, friendliest service. I would recommend them to anyone except they're not inexpensive. My recent service experience cost over $1300! More
I really like. the.sales.person laurie was soo nice and working on get a good deal. Finally everything went as good as.i can. Get I drove away with my new.2023 toyo the.sales.person laurie was soo nice and working on get a good deal. Finally everything went as good as.i can. Get I drove away with my new.2023 toyota. More