Back

Hanlees Hilltop Toyota

Richmond, CA

4.3
918 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Contact Dealership

3233 Auto Plaza

Richmond, CA

94806

Directions

By Type

Showing 918 reviews

June 01, 2023

This dealership should take more pride in the customers that it serves and research and find out if a person is still under warranty enable 2 get the services that I warranty waorange it would be very much More

by Slimgilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Hayashi, Rafael Carballo, Alex Fird, Felipe Cortez, Tom Nguyen, Tito Anopol, Zack Greene, Ashley Campbell, Areli Carrillo
June 01, 2023

Extremely helpful, very professional. They worked with me and made me unhappy customer. Would recommend to other Toyota owners. More

by Davidstemen10215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
June 01, 2023

the person who was in the process of talking jose about issues good 👍 actitud I'm happy with the service thanks you 😀 More

by Samuel Rodriguez
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose, Tom Nguyen
May 31, 2023

The original service advisor who I worked with was kind and professional. However I was overcharged by $2,000 on the invoice that was prepared by a different service advisor. I had to talk to the original More

by malaikagray5
Recommend Dealer
No
Employees Worked With
Jesse
May 31, 2023

No point in having an appointment. I waited 30 past my apt time mins just to be checked in and I was the only car there. They were extremely short staffed. I also waited 30 mins past m More

by Whyisthisneeded
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Nguyen
May 30, 2023

Extra charges were implemented in my maintenance appointment after requesting only an oil change and tire rotation. I definitely feel cheated and scammed. More

by RCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023

They always pay attention to customer's concerns and try to give the best, friendliest service. I would recommend them to anyone except they're not inexpensive. My recent service experience cost over $130 More

by SUSANHYBLOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nguyen
May 28, 2023

I really like. the.sales.person laurie was soo nice and working on get a good deal. Finally everything went as good as.i can. Get I drove away with my new.2023 toyo More

by IMELDAMENDOZA41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie G
May 28, 2023

This is the worst service center in the world I never seen before like this service center More

by RAKESHTHAPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Nguyen
May 28, 2023

To many new personal not really engaged with old Customer, not enough advise or any sugestión base on the maturity of the vehicle history. More

by FRANKSOLORZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
...
76
...