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Hanlees Hilltop Toyota
Richmond, CA
918 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 918 reviews
June 18, 2023
Ricardo and Felipe were really helpful. They explained everything and made it a pleasant experience. They explained everything and made it a pleasant experience. More
by EL_NEY
Verified CustomerEmployees Worked With
June 17, 2023
I purchased my car there and have had it serviced there since the purchase in 2019 I’ve only had one complaint that’s the loss of my wheel cap when tire was replaced and I had to pay for it other than that since the purchase in 2019 I’ve only had one complaint that’s the loss of my wheel cap when tire was replaced and I had to pay for it other than that good service More
by Adebose3212
Employees Worked With
Don’t know any of them
June 17, 2023
The service manager is a rockstar holding up the entire service department by his self. Hats off to overworked managers everywhere. service department by his self. Hats off to overworked managers everywhere. More
by joelmaccargar
June 17, 2023
I was pleased with the service person,Jose but your prices are outrageous! I will be looking at other service centers prices are outrageous! I will be looking at other service centers More
by Barbsblinds13
Employees Worked With
June 17, 2023
Sonia was professional, friendly, and efficient. She explained everything to me clearly and made sure the mechanics got my car back to me in time for my next appointment. She explained everything to me clearly and made sure the mechanics got my car back to me in time for my next appointment. More
by Mildred Pierce
Employees Worked With
Sonia
June 16, 2023
Bad work, too expensive, after 30 years being a client, I’m very dissatisfied, I took my car for 125000 miles service, I notice some shaking, after a week, I took the car to solve the problem, I was told i I’m very dissatisfied, I took my car for 125000 miles service, I notice some shaking, after a week, I took the car to solve the problem, I was told if after the inspection nothing was wrong, I have to pay for that. Finally after 6 month while driving on the freeway, “check engine “ light was flashing, the car was shaking a lot, some weird noise en loosing speed, my car was towed to fix the problem. My concern is: I took my car in perfect condition for SERVICE, paying $ 800.00, because of bad or wrong work I had to pay an additional $ 900.00, I’m an 80 years old lady, retired and living on a Social security,to me this is very abusing business. Please excuse my English, I’m a Spanish speaking person. More
by ARIESMARCELLA
Employees Worked With
June 16, 2023
I liked that the estimate/service order was texted to me before the service advisor (Sonia) discussed the needed repairs with me. Sonia explained the issues in detail and very patiently answered all of my q before the service advisor (Sonia) discussed the needed repairs with me. Sonia explained the issues in detail and very patiently answered all of my questions before I authorized the repairs. When I had additional questions, including a silly one, Sonia very willingly went with me to my car to show and tell, and never once made me feel less than respected even though I’m pretty ignorant. The repairs took longer than estimated, but it was okay because Sonia kept me informed. More
by TIGERBALMLILY
Employees Worked With
Sonia Abukweik
June 16, 2023
Good service but did not go over the multipoint inspection was told they would inspect the vehicle but did not mention if it needed any maintenance inspection was told they would inspect the vehicle but did not mention if it needed any maintenance More
by Abeljenson24
Employees Worked With
Sonia
