Hanlees Hilltop Toyota

I'm rating mid-range because : 1) service took twice as long as I was told; I arrived 11:30a; expected service to be completed between 1:30-2p but it wasn't finished until 4:30p. 2) I made the appt for oi long as I was told; I arrived 11:30a; expected service to be completed between 1:30-2p but it wasn't finished until 4:30p. 2) I made the appt for oil change and tire rotation; I was strongly urged to add $2000+ in additional services which I declined, agreeing to $300 worth of minor services. 3) When I asked about special offers, I was told the shop had no way of knowing if any were available. In the past, service advisors checked the Hanlees website to see offers applicable to my service. Shortly after leaving the shop, I checked the Hanlees website and noted 3 or 4 offers that might have been applicable. 4) The service advisor was very professional and pleasant. I know he is expected to sell services, however, I prefer to receive a mild suggestion re Toyota's interval service recommendations as opposed to a worse case scenario. I'm a loyal customer having bought my car in 2006 and from the 1st service through this latest, it has only been serviced at Hanlees Hilltop. More

The person who help me was really nice and very good at talking about my quotes . talking about my quotes . More

I’m new to Hanlee’s Service Center. Overall it was a good experience, Jesse was very responsive with my inquiry and patiently went through the charges on the repair work. Probably needs Overall it was a good experience, Jesse was very responsive with my inquiry and patiently went through the charges on the repair work. Probably needs a bit of improvement from the clerks answering the phone as they were abrupt and sounded annoyed when putting the customer on hold or transferring calls. Phone courtesy is essential—specially if it’s the bulk of what you do for a living. More

It’s always a nice greeting and they are super helpful with any questions or concerns we have with the RAV4. with any questions or concerns we have with the RAV4. More

Family environment. Above and beyond customer service. Very clean. I would recommend this dealership to family and friends. Thank you. Above and beyond customer service. Very clean. I would recommend this dealership to family and friends. Thank you. More

It was an expensive but necessary update to my hybrid system. I know dealerships are going to cost more but they tried their best to get the car back to me as soon as possible system. I know dealerships are going to cost more but they tried their best to get the car back to me as soon as possible More

Hanlees delivered the best service I have received anywhere. Sonya was awesome and I feel like I got better service then I should have. The mechanics delivered also and all the work I had done was com anywhere. Sonya was awesome and I feel like I got better service then I should have. The mechanics delivered also and all the work I had done was completed and done right. I recommend going here to anyone. More

Always receive prompt and professional service. Service techs are courteous and knowledgeable. Have used dealership for service for almost 30 years. Service techs are courteous and knowledgeable. Have used dealership for service for almost 30 years. More

They do a good job every time I take my car to have work done on it done on it More

Jessie,(service ) number 1 . . so helpful, and John the technician too .. thank you so much … . so helpful, and John the technician too .. thank you so much … More