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Hanlees Hilltop Toyota

Richmond, CA

4.3
918 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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3233 Auto Plaza

Richmond, CA

94806

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Showing 918 reviews

July 20, 2023

Came right out and got me signed in I got good service Eric did a good joj More

by SPRILEY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis did good job driving me to another appt and coming back for me
July 20, 2023

Everything good and excellent about the car, and happy for everyone good good good good More

by maye_cutie93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olivia
July 19, 2023

They did a great job helping us through the process and making sure there were no snags along the way More

by Justin Bauer
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Lantican
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

Tire technician failed to inspect tires and tried to send me on the road with a bad tire For the second time More

by mpfriedman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts, Department cashier did a good job
July 19, 2023

Had an 1015 am appointment for just an oil change and at 130 the truck was not even started yet. What is the point of an appointment time if it can't be done at a appropriate time. No employee even talked t More

by antrzjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

I took my car to dealership & they did diagnosis that ABS system not working & did not informed me that hybrid battery is also needs to be replaced when they did ABS work done & I took my car and drive the s More

by Alam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie
July 18, 2023

I live many call looking for Jesse and never call back he was always with other clients and never available. I was looking for him because je was the one get my truck and post to know something of my truck. More

by SDONIS024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

This last checkup cost me almost $4,000, with labor being almost $3,000. I understand I could have gotten my car back in a day, if they didn’t have to wait for a kit they needed that was not in stock, to be More

by MAUREENHAESLOOP
Recommend Dealer
No
Employees Worked With
Service Advisor Jesse Lobo
July 18, 2023

From our first contact and every text to the sale, Thai was TOTALLY GREAT! He was no pressure, extremely positive, helpful. He answered every single (of my many, many) texts politely and promptly. And he m More

by ALISONEMAY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felipe Cortez
July 18, 2023

Everything is perfect and organize. Nice customer service, and they are really helpful and kindly! More

by Mercedesinglesamaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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