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Hanlees Hilltop Toyota
Richmond, CA
920 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 920 reviews
November 11, 2023
Mike was great to work with. He was very knowledgeable about the subject matter and was good at keeping in touch and letting me know all steps of the process. He was very knowledgeable about the subject matter and was good at keeping in touch and letting me know all steps of the process. More
by supersel
Verified CustomerEmployees Worked With
Mike Huey
November 10, 2023
Made a service appointment (still covered under Toyota Care) and specifically selected an oil change as part of the service, I also had received a recall notice related to a potentially lose bolt in my re Care) and specifically selected an oil change as part of the service, I also had received a recall notice related to a potentially lose bolt in my rear axle. Upon speaking with the technician, he informed me that they were out of stock of the replacement part related to the recall and they could fix it during my next service appointment, that was fine with me. I was quoted a 90 minute wait and that was fine, my truck was ready after 90 minutes waiting in the showroom. I was very disappointed after I reviewed my invoice (once I got home). Not only did they not change my oil, but the service they claimed to have perform, a tire rotation, was a not actually performed. When I arrived my front passenger tire was 3-4 PSI below all the other tires (it was a very slow leak). When I checked the tire pressure at home, the same front passenger tire was low. I am confident they did not rotate my tires. I’m wondering what they actually did to my truck while I was waiting 90 minutes. They didn’t change my oil, rotate my tires, top off my washer fluid, fix the issue related to the recall. I also doubt they measured my brakes considering they didn’t take the tires off my truck. I’m very dissatisfied with the service, they could have saved me 90 minutes by telling me they didn’t intend on doing any work to my truck. Not only did I waste a bunch of time, I now need to go back to the dealership to buy a new oil filter, go to Walmart to buy oil (out of my own pocket), and do an oil change on truck that is covered under “Toyota Care”. It’s infuriating. This was on 5/6/24 at 10:15 am More
by STEVE9300I
Employees Worked With
Michael Huey
November 10, 2023
Carlos Anthony and Felipe was very friendly and helpful and I was able to get a vehicle thanks guys i appreciate it. and I was able to get a vehicle thanks guys i appreciate it. More
by laineywright3
November 10, 2023
Joe remained in contact, is very informative, responsive and was able to provide the service I was looking for. and was able to provide the service I was looking for. More
by LYNVELARDE
Employees Worked With
November 10, 2023
I was with an advisor and his name is Jesse. Very nice and down to earth person. Faculty is very well kept and well maintained. Nice group of people. Very nice and down to earth person. Faculty is very well kept and well maintained. Nice group of people. More
by CHERYLARTAP
Employees Worked With
Jesse
November 09, 2023
Good job Will bring back fir future service and buying new cars. Keep up improved new cars. Keep up improved More
by ndwid562
November 09, 2023
Awesome customer service. Friendly and knowledgeable. I was very happy and comfortable around these guys. Thanks! Friendly and knowledgeable. I was very happy and comfortable around these guys. Thanks! More
by MOHAMEDALYF17
November 09, 2023
The best service for ever Antony you are the best I will back again ty will back again ty More
by FNOMAN785
November 09, 2023
The staff is very helpful. They are attentive to their customers needs and wants regarding getting a vehicle. They are customer friendly. And they’re great at their job. They a They are attentive to their customers needs and wants regarding getting a vehicle. They are customer friendly. And they’re great at their job. They are very good at listening and getting u and a car there’s no judgment when you walk in everybody is treated accordingly and the same. No one is no better than the other and they help you with your car needs. More
by Lovejoy
Employees Worked With
Other Employees :
Felipe Cortez five stars
